We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership position shapes the team's operational structure while collaborating closely with cross-functional departments to maximize overall customer value. The Role • Lead and scale a regional customer success team managing the full customer lifecycle from initial deployment through renewal • Design and implement scalable, efficient engagement models to support a high volume of accounts • Partner with sales, product, marketing,



and support teams to align on strategies that drive customer satisfaction and retention • Establish performance metrics and operational structures to optimize team execution and service delivery What You'll Need • Proven leadership experience managing customer success or account management teams within a technology environment • Robust background in developing scalable engagement models and driving customer adoption and retention strategies • Excellent cross-functional collaboration and communication skills with the ability to work effectively across multiple departments What's On Offer • Competitive salary • Comprehensive employee benefits package • Opportunities for professional growth within an established technology organization Apply via Haystack today!

📌 Customer Success Manager (Canada)
🏢 Haystack
📍 Canada