Customer Success Representative

CDR Systems Inc.

Position Overview

CDR Systems Inc. is seeking an organized, detail-oriented, and customer-focused individual to join our team as a Customer Success Representative.

This role is responsible for managing daily customer orders, providing exceptional customer service, coordinating with internal departments, and supporting company quality management systems and documentation processes.

We are an international medical patient positioning company. This position will be working directly with customers all over the world and representing CDR systems as the first interaction for many customers. We are looking for the best person to add to our growing team.

Key Responsibilities

- Process customer orders accurately and efficiently, including order entry, confirmation, and follow-up.
- Respond professionally to customer inquiries by phone and email regarding products, pricing, orders, and delivery timelines.
- Coordinate shipping updates, tracking information, and delivery confirmations.
- Manage product returns, exchanges, and customer concerns.
- Work closely with sales representatives to coordinate customer requests, sales calls where you may assist in presentation, virtual product demonstrations, and related logistics.
- Resolve complex customer inquiries by collaborating with sales, shipping, accounting, and the Customer Success Manager for escalations.
- Support company quality management systems, including maintaining accurate records, following established procedures, and assisting with documentation and registration processes.
- Maintain organized customer records and order documentation in accordance with company procedures. Obtaining new and updating customer information often.
- Build and maintain positive customer relationships through timely, professional communication.

Qualifications & Skills

- 2 years of experience in customer service, hospitality, or a related customer-facing role.
- Demonstrated experience managing customer relationships and communicating professionally by phone and email.




- Strong organizational skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Experience with Microsoft Office Suite, including Outlook, Excel, and Word.
- Comfortable multitasking and managing competing priorities in a fast-paced environment.
- Strong problem-solving skills, sound judgment, and a solution-focused approach.
- Ability to follow established procedures and maintain accurate documentation.
- Ability to work independently and collaboratively within a team.
- QuickBooks experience is considered an asset.
- Experience in order processing, administrative support, or quality management systems is an asset.

Ideal Candidate We are looking for someone who communicates effectively, approaches challenges thoughtfully, and works toward the best solution for everyone involved, rather than simply saying yes to every request. The ideal candidate can balance customer needs with company procedures and operational requirements while maintaining positive, professional relationships.

A willingness to learn, grow, and take on recent challenges is essential. As a small company, our team members work closely with every department, so adaptability, teamwork, initiative, and a willingness to learn are very important.

What We Offer

- Employee benefits package.
- Flexible scheduling and a casual, no-uniform workplace.
- Opportunities for professional growth and development.
- A supportive, collaborative office culture that values work-life balance and encourages you to unplug at the end of the workday.
- A dedicated onboarding and training process, we don’t believe in throwing people into the fire. This posting is to assist with a team member who has grown in the role, and they will train you personally before moving to a new position.

Location: CDR Systems Inc. Employment Type: Full-time role (office hours are from 8:30am to 5pm, however some staff work 7am-3:30pm others work 9:30am to 6pm we are open to working with your needs).

Pay: $18.00-$20.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Customer Success Representative (Calgary)
🏢 CDR Systems
📍 Calgary