The Customer Support Representative delivers exceptional support to our clients via telephone, email, and chat in both English and French. This role serves as a primary contact for product and service inquiries, resolving basic billing and technical issues, maintaining accurate client records, and escalating complex matters to senior team members.

Key Responsibilities •Customer Engagement: Provide exceptional support via telephone, email, and chat in both English and French. •Issue Resolution: Answer product/service questions and resolve basic billing, technical, and usage issues using established guidelines. •System Management & Documentation: Update and maintain accurate records of all customer interactions in internal systems to ensure high data integrity.



•Triage & Escalation: Identify complex issues and route them to senior staff or appropriate departments. •Continuous Learning: Participate in ongoing training on Cotality products, services, and operational updates.

Qualifications Required •Education: High school diploma, GED, or equivalent. •Language Skills: Bilingual fluency (written and verbal) in English and French. •Technical Skills: Proficiency with Microsoft Office Suite. Preferred •Experience: Prior customer service or contact center experience.

📌 Customer Support Representative (Bilingual) (Montreal)
🏢 Dew Software
📍 Montreal