Direct AI Service operations at QFG, scaling virtual assistants, agent assist, self-service, and automation within a hybrid workplace.

The Director, Client Enablement leads technology-driven transformation across the contact center support ecosystem. This senior leadership role connects AI Service with WFM, Training & Quality, Data & Reporting, and Operational Excellence. You will govern automation priorities with Questrade Technology Group and external partners, ensuring technical viability, sound business cases, and financial services privacy and regulatory compliance.

The mandate includes reducing client effort, optimizing handle times, and improving containment.

Key Responsibilities

Direct enterprise AI-enabled service capabilities

Prioritize contact center automation product pipelines





Align capacity planning with automation impacts

Identify workflow waste and automation opportunities

Advise leadership on service innovation

Requirements

Eight-plus years in service technology or transformation

Proven people-leader development experience

Large-scale transformation delivery with measurable results

Expertise scaling conversational AI solutions

Bachelor’s degree or equivalent practical experience

Bring enterprise automation, conversational AI, and operational transformation leadership to QFG’s evolving contact center ecosystem.

📌 Director AI Service Operations (Winnipeg)
🏢 Questrade Financial Group
📍 Winnipeg