Vous êtes aussi unique que votre parcours, votre expérience et votre point de vue. Ici, vous serez encouragé, habilité et défié à être à votre meilleur. Vous travaillerez avec des collègues dynamiques – des experts dans leurs domaines – qui sont désireux de partager leurs connaissances avec vous.

Vos leaders vous inspireront et vous aideront à atteindre votre potentiel et à vous envoler vers de nouveaux horizons. Chaque jour, vous aurez de nouvelles et passionnantes occasions de rendre la vie plus brillante pour nos Clients – qui sont au cœur de tout ce que nous faisons.

Chez Sun Life, nous sommes guidés par notre Raison d'être : aider nos Clients à réaliser la sécurité financière à vie et à vivre une vie plus saine. Nos valeurs façonnent notre façon de travailler : bienveillance, authenticité, audace, inspiration et impact.

Quand vous vous joignez à Sun Life, vous travaillez avec des collègues passionnés et des leaders habilitants qui soutiennent votre croissance et célèbrent vos contributions, afin que vous puissiez faire une différence significative dans la vie de nos Clients.

Découvrez comment vous pouvez faire une différence dans la vie des personnes, des familles et des communautés du monde entier.

Description de poste:

About the job

Reporting to the Assistant Vice President, Operational Risk Transformation, the Director, Corporate Operational Risk Management (CORM) is accountable for the design, maintenance, and continuous improvement of Sunlife’s Operational Risk Management (ORM) Framework and supporting programs.

This role provides subject-matter expertise, independent Second Line oversight, and credible challenge across key operational risk disciplines. The Director supports enterprise transformation initiatives and strengthens program governance, practical application, analytical insight, and consistent execution across the organization.

The Director operates as a senior program leader and subject-matter expert, partnering closely with Business Group Risk Offices, First Line risk teams, Policy Owners, Corporate Risk Operations, and other key stakeholders. The Director is expected to translate operational risk concepts into simple, proportionate, and implementation-ready solutions that enhance operational risk capabilities and align with regulatory expectations and industry practices.

The role requires end-to-end accountability for assigned initiatives, from initial design and stakeholder decision-making through approval, implementation, adoption, and measurement of outcomes.

Sun Life’s Operational Risk Management Framework includes the following elements:

- Operational Risk Appetite, including qualitative and quantitative assessments
- Common risk language and operational risk taxonomy
- Consistent operational risk identification and assessment methodologies
- Internal and external operational risk event and loss data capture and analysis
- Risk and Control Self-Assessments

- Key Risk Indicators

- Scenario Analysis
- Issue Management and action-plan oversight
- Control documentation and control-effectiveness assessment
- Operational risk monitoring and reporting
- Second Line quality assurance, review, and challenge

What you'll be doing

- Lead the design, maintenance, and ongoing enhancement of the Corporate Operational Risk Management Framework and its core program components.
- Lead the development and implementation of operational risk tools, methodologies, and standards used to identify, assess, measure, monitor, and report operational risk.
- Translate complex operational risk concepts into clear, proportionate, and practical operating requirements for First and Second Line users.
- Establish the operating model, decision rights, roles, user journey, system boundaries, and measurable outcomes before progressing initiatives into detailed methodology, workflow, or system development.
- Maintain and update operational risk governance documentation, including policies, enterprise operating procedures, methodologies, standards,



and guidance, ensuring clarity, internal consistency, regulatory defensibility, and practical usability.
- Provide independent Second Line oversight, review, and effective challenge of First Line operational risk practices, assessments, risk conclusions, and reporting outcomes.
- Challenge the reasonableness of inherent and residual risk assessments, control-effectiveness conclusions, risk responses, Risk Appetite alignment, and remediation effectiveness.
- Integrate insights across RCSAs, KRIs, operational risk events, Issues, controls, scenarios, audit and compliance findings, and other risk information to identify contradictions, concentrations, recurring themes, and systemic exposures.
- Partner closely with BGROs and First Line operational risk teams to support effective rollout and adoption of program enhancements, tools, and methodology changes.
- Lead stakeholder engagement through developed recommendations, clear options and trade-offs, defined decision requirements, and transparent disposition of feedback.
- Support the production and enhancement of enterprise operational risk reporting, including analysis, challenge, and validation of inputs.
- Contribute to the preparation of the quarterly enterprise operational risk profile for Senior Management and the Board, including data-integrity checks, cross-risk analysis, thematic insights, and clear escalation of material concerns.
- Use analytics, automation, and appropriately governed AI capabilities to improve the quality, consistency, coverage, and efficiency of Second Line oversight.
- Define and monitor measurable perks for program enhancements, including adoption, coverage, quality, cycle time, efficiency, and risk-insight improvements.
- Deliver training and practical guidance on operational risk methodologies, tools, and expectations to First Line and risk partners.
- Support alignment with regulatory expectations by designing and implementing targeted program enhancements in response to emerging requirements.
- Monitor, assess, and benchmark Sunlife’s operational risk practices against peer institutions, regulatory expectations, and industry practices.
- Exercise end-to-end accountability for the quality, operational readiness, timely delivery, and successful implementation of assigned initiatives.
- Escalate unresolved design, ownership, stakeholder, or delivery issues before they affect development or implementation commitments.
- Where applicable, provide clear direction, coaching, quality review, and development opportunities to team members supporting assigned initiatives.

What you'll need to succeed

- 8+ years of experience in risk management within the financial services industry.
- Direct experience in corporate operational risk management or a closely related field, including methodology design, enterprise reporting, governance, and Second Line oversight within a federally regulated financial institution.
- Strong grounding in operational risk frameworks, internal controls, Risk Appetite, Issue Management, risk governance, and the Three Lines model.
- Demonstrated ability to design practical operating models and translate regulatory, policy, and methodology requirements into executable business processes.
- Solid understanding of risk identification, assessment, measurement, monitoring, and response techniques, with the ability to apply sound judgment in complex business environments.
- Demonstrated ability to analyze data, identify themes, reconcile contradictory risk information, and provide credible challenge with strong attention to detail.
- Experience integrating information across RCSAs, KRIs,



operational risk events, Issues, control assessments, scenarios, and audit or compliance findings.
- Well-developed writing and presentation skills, including experience preparing executive- and Board-level materials.
- Proven experience drafting, implementing, and maintaining risk policies, enterprise procedures, methodologies, standards, or guidance.
- Strong stakeholder-management and influencing skills, including the ability to drive decisions without direct authority across multiple Business Groups and functions.
- Demonstrated ability to synthesize stakeholder feedback into clear recommendations and decision-ready deliverables.
- Experience navigating complex, ambiguous, and evolving risk landscapes while maintaining clear ownership, scope, and delivery discipline.
- Working knowledge of third-party risk management, technology risk, change risk, operational resilience, and related regulatory expectations.
- Experience using data analytics, automation, and responsibly governed AI to enhance risk oversight or quality assurance is preferred.
- Ability to balance strategic thinking with hands-on execution in a high-accountability, delivery-focused role.
- Demonstrated record of delivering approved and implemented outcomes within committed timelines.
- Openness to constructive challenge, adaptability in response to feedback, and the ability to simplify complex designs without compromising risk-management objectives.

What's in it for you:

- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
- We are proud to be on the 2024 Best Workplaces in Canada list by Excellent Place to Work.
- We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years. Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

L'étendue du salaire de base s'applique au lieu principal pour lequel l'emploi est affiché. Elle peut varier en fonction du lieu de travail du candidat retenu ou d'autres facteurs. En plus du salaire de base, les employés admissibles de Sun Life participent à divers régimes d'encouragement dont le paiement est discrétionnaire et assujetti au rendement individuel et à celui de l'entreprise. Certains rôles axés sur les ventes comportent des régimes d'encouragement à la vente basés sur les résultats des ventes individuelles ou de groupe. La diversité et l'inclusion ont toujours été au cœur de nos valeurs chez Sun Life. Une main-d'œuvre diversifiée avec des perspectives variées et des idées créatives profite à nos Clients, aux communautés où nous opérons et à nous tous comme collègues. Nous accueillons les demandes de personnes qualifiées de tous les milieux.

Les personnes handicapées qui ont besoin d'accommodements dans le processus de demande ou celles qui ont besoin d'offres d'emploi dans un format différent peuvent envoyer une demande par courriel à [email protected] .

Nous sommes fiers d'être une organisation hybride qui offre à nos employés le choix et la flexibilité de travailler à la fois au bureau et virtuellement en fonction des besoins de l'entreprise, de nos Clients et de vous.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche de candidats, le filtrage et la planification des entrevues.

Nous remercions tous les candidats d'avoir manifesté de l'intérêt pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront contactés.

Échelle salariale :

130,000/130 000 - 180,000/180 000

Catégorie d'emploi :

Gestion des risques

Fin de l'affichage :

19/11/2026

📌 Director, Corporate Operational Risk Management (Toronto)
🏢 Sun Life
📍 Toronto