Lead intake and investigations at BCCNM in Vancouver, applying risk management and culturally secure regulatory practices. Hybrid work is available.

The Director, Intake & Investigations provides strategic leadership for complaints involving nurses and midwives. Reporting to the Executive Director, Professional Conduct Review, this position oversees intake, assessment, early resolution, and investigations. The role advances fair, timely, trauma-informed, distinctions-based processes while protecting the public.

Key Responsibilities:

- Develop operational plans, priorities, service standards, and accountability frameworks
- Oversee risk-based assessment, prioritization, resolution, and investigation systems
- Direct complex, sensitive, systemic, and precedent-setting regulatory matters
- Lead policy, process, service model,



and quality improvements
- Embed Indigenous cultural safety and anti-racism throughout operations

Requirements:

- Master’s degree, law degree, mediation training, or equivalent experience
- Seven to ten years in regulatory, investigative, or risk programs
- Direct management experience in unionized and non-unionized environments
- Conflict management, mediation, communication, and relationship-building skills
- Knowledge of healthcare legislation and Indigenous-specific anti-racism

Bring senior leadership, investigative judgment, and regulatory expertise to BCCNM’s public protection mandate in Vancouver.

📌 Director Intake Investigations Vancouver
🏢 Health Quality BC
📍 Vancouver