Type: On Site, Full-time Location: Regina, SK

About Our Client Our client is one of Canada's largest privately owned heavy equipment dealers, selling and supporting construction, forestry, agriculture, and on-highway equipment from world-class manufacturers across a broad branch network. This is an excellent opportunity for a technically strong service leader who wants to shape a growing business.

You will set the strategy for connectivity, machine monitoring, fleet management, and preventative maintenance, lead a team, and drive both internal efficiency and product support revenue growth.

Reporting to the VP of Customer Support, you will lead the company's fleet initiatives, turning connectivity and machine data into industry-leading customer support and a fleet program customers can buy as a service.

Setting the Strategy

Develop strategy to deliver industry-leading customer support through telematics, machine monitoring, preventative maintenance, and fleet management.

Build and grow a fleet program sold to customers as a service, including preventative maintenance, machine monitoring, and telematics.

Track emerging technologies in fleet, mining, construction, and forestry, and how they fit the company's offering.

Support new product introductions and their integration into the product portfolio.

Running Machine Monitoring & Preventative Maintenance

Implement systems, policies, and procedures across the fleet management, machine monitoring, preventative maintenance, and technical communicator groups.

Serve as primary liaison with the OEM's machine health monitoring centre, fluid analysis laboratories, and other suppliers, and implement their requirements.

Work with technical communicators to act on equipment abnormalities and improve internal efficiency.

Understand, document, and streamline preventative maintenance processes,



and manage the related account.

Monitor and measure service quality, including PM quote turnaround, PM work-in-progress, and monthly machine monitoring volumes.

Managing the Company Fleet

Oversee fleet policies, preventative maintenance, and regulatory compliance for the company's own vehicles and equipment.

Keep driver records, vehicle maintenance, and fleet service records current.

Lead fleet measurement, benchmarking, and performance reporting across lifecycle management, fuel consumption, and cost.

Lead maintenance cost reduction initiatives and research lifecycle costs.

Support the purchase, build, or maintenance of software for preventative maintenance, machine monitoring, and fleet operations.

Leading the Team

Recruit, develop, and manage a team of preventative maintenance coordinators and asset management staff.

Coach the team on using system data and reports to improve consistency and results.

Develop training curriculum and technical content, and contribute to customer support training programs.

Set and maintain KPIs for the fleet, proactive support, technical communicator, and customer support teams.

Driving Growth Across the Business

Work with branches and customer support teams to make sure they meet their technology, proactive support, and fleet targets.

Partner with marketing to promote asset management, connectivity, machine monitoring, and preventative maintenance.

Equip sales teams with the material,



training, and processes they need to sell fleet solutions.

Collaborate with purchasing, product support, and operating company leaders to improve asset utilization and specifications.

Track and report on OEM and company performance metrics.

The ideal candidate will offer:

Education & Experience:

Management experience, preferably in heavy equipment dealer or truck dealer service.

A business degree or similar background is considered an asset.

Technical Skills

Solid technical and diagnostic capabilities.

Familiarity with telematics, machine monitoring, and preventative maintenance programs.

Advanced computer skills, including Excel, PowerPoint, and Word.

A leader who inspires the team to achieve goals through innovation, quality, and excellence.

Able to build business plans around superior service and technology.

Skilled at developing and executing streamlined, solution-driven processes.

Strong resource management and the ability to handle complex issues.

Effective communicator with direct and indirect stakeholders.

A high level of customer focus.

About Us Executrade is one of Western Canada's most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca .

📌 Director of Fleetwise (Winnipeg)
🏢 ECL Group of Companies
📍 Winnipeg