At Securiguard, we don't just protect assets - we safeguard reputations, operations, and the lives of the people behind them. For five decades, we've partnered with organizations across Canada to provide industry-leading security solutions in high-stakes environments. Nowhere is that commitment more visible than at Vancouver International Airport, where we've proudly served as the longest-standing private security provider since 1997.

We are seeking a transformational leader to join our team as Director of Operations: Aviation Security at Vancouver International Airport (YVR) - one of the busiest and most cutting-edge airports in North America. This leader will go beyond operational oversight to build culture, drive engagement, and elevate our services through robust internal communication, accountability frameworks, and a commitment to innovation.

This is more than a security role - it's an opportunity to shape the future of aviation safety at a global gateway.

Role & Responsibilities

Strategic Leadership & Business Development

- Lead the development and execution of the YVR Branch strategic plan in alignment with corporate direction.
- Work with Finance to create and manage operating budgets and revenue targets.
- Identify and pursue new business opportunities and strategic partnerships that reflect Securiguard's mission and growth aspirations.
- Represent Securiguard in discussions with corporate clients and government agencies on aviation security policy and innovation.

Operational Management & Service Excellence

- Oversee delivery of aviation screening, airside escort, and terminal security operations, ensuring contract compliance and excellence in safety standards.




- Develop and implement a branch-level accountability matrix and performance scorecard, including KPIs related to service delivery, compliance, and customer satisfaction.
- Optimize operational resilience through workflow improvements, technology upgrades, and risk mitigation strategies.
- Lead internal audits and quality assurance efforts.

Culture, Communication & Engagement

- Create and champion a values-based leadership culture that emphasizes collaboration, inclusivity, and excellence.
- Establish a structured internal communication strategy-including regular all-hands updates, leadership huddles, and frontline feedback channels-to ensure transparency and alignment.
- Serve as the cultural ambassador for the branch, reinforcing employee recognition programs, DEI initiatives, and ongoing team-building efforts.

People Leadership & Talent Development

- Inspire and lead a diverse team of operations, administrative, and frontline staff.
- Build leadership bench strength through coaching, mentoring, and succession planning.
- Launch and maintain employee development programs tied to role-based competencies and career growth goals.
- Regularly assess engagement using employee surveys and respond with measurable improvement plans.

Program Development & Innovation





- Collaborate cross-functionally to design and roll out current security programs that anticipate client and regulatory needs.
- Develop program frameworks with clear objectives, milestones, metrics, and review cycles.
- Track performance via scorecards to ensure continuous improvement and accountability across all service lines.
- Maintain oversight of equipment, inventory, and procurement processes to ensure cost-effective alignment with operational goals.

Skills & Experience

- Bachelor's degree or equivalent experience in airport operations, business management, security, or related fields.
- Recognized security or risk management certification is an asset.
- 10+ years of progressive leadership experience in service operations, ideally within aviation or security sectors.
- Strong record of culture-building, team leadership, and employee development.
- Experience designing and managing scorecard systems or program performance frameworks.
- Financial acumen with experience in budget creation, forecasting, and analysis.
- Advanced interpersonal and communication skills-able to influence at all levels.
- Proficiency in MS Office, project management tools, and data reporting platforms.
- Willingness to travel occasionally within the region (Vancouver and Fraser Valley).

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

📌 Director of Operations: Aviation Security (Richmond)
🏢 Securiguard Services
📍 Richmond