Director, Strategy, Process Improvement and Project Management Office Leadership and Management Posted : October 22, 2026 Full-Time POSITION TYPE : Permanent Full time, Day, 75 hours / pay period, 1.0 FTE At Bruyère Health, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. Defined benefit pension plan (when applicable) Wellness program and on-site gyms Mental health support through our Employee and Family Assistance Program Professional development and learning opportunities Reporting to the Vice-President, Strategy, Quality & Performance, this role is responsible for providing organizational leadership for enterprise-wide process improvement, operational excellence, and continuous improvement initiatives across Bruyère Health. The incumbent will lead the development and implementation of a comprehensive continuous improvement program, driving large-scale process transformation initiatives that improve quality, efficiency, patient and staff experience, and organizational performance.

The role serves as Bruyère Health's internal subject matter expert in Lean transformation, process redesign, performance improvement, and change implementation. Working in partnership with senior leaders, physicians, managers, frontline teams, and key stakeholders, the incumbent will lead complex cross-functional initiatives, establish improvement methodologies and governance structures, and support the achievement of organizational priorities through measurable and sustainable process improvements. In addition, the role provides leadership to a networked Project Management function Office (PMO) and supports strategic planning and performance management activities to ensure improvement initiatives are aligned with organizational priorities, follow best practices and deliver measurable results.

Enterprise Process

Improvement and Operational Excellence Identify, prioritize, and oversee large-scale organizational process improvement initiatives across clinical, operational, and corporate areas. Lead Lean transformation initiatives using Lean Six Sigma methodologies, tools, and best practices. Facilitate and coach leaders and teams through process redesign,



value stream mapping, root cause analysis, and continuous improvement activities.

Develop and sustain a culture of continuous improvement, innovation, accountability, and operational excellence throughout the organization. Establish and monitor performance indicators and benefits realization measures to demonstrate the impact of improvement initiatives. Provide expert advice and consultation regarding process improvement methodologies, change management approaches, and organizational transformation strategies.

Performance

Management and Strategic Alignment Support the development and evolution of corporate performance management frameworks, including key performance indicators, outcome measures, reporting structures, and accountability mechanisms. Lead the development of executive-level reporting and performance insights to support organizational decision-making and continuous improvement. Ensure process improvement initiatives are aligned with organizational strategic priorities and operational objectives.

PMO Leadership and Governance Provide leadership and oversight to the networked Project Management Office (PMO). Establish governance frameworks, project management standards, and reporting structures that support the successful delivery of improvement and transformation initiatives. Ensure complex organizational projects are delivered effectively, on schedule, within budget, and aligned with organizational objectives.

Undergraduate

Degree in Industrial Engineering, Business Administration, Operations Management Minimum of seven (7) years of progressive experience leading large-scale process improvement, operational excellence, continuous improvement, or Lean transformation initiatives Demonstrated expertise in Lean Six Sigma methodologies, including process mapping, value stream mapping, root cause analysis,



change implementation, and performance measurement Experience leading organizational change and transformation initiatives that resulted in measurable improvements in quality, service, efficiency, productivity, or organizational performance Experience influencing and partnering with senior leaders, executives, and cross-functional teams Project Management Office (PMO) experience and knowledge of project governance practices Project Management Office (PMO) Certification Change Management Practitioner (PROSCI) or Agile Scrum Master Certification Master's degree (Master of Business Administration, Healthcare Administration, Quality Improvement, Operations Management, Industrial Engineering, or related field) Fluent in French and English Competency in assessing,standardizingand guiding process improvement efforts Bruyère Health is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones. Today, as an academic health sciences center, we are training the next generation of health professionals to see-and take action on creating-a better health system for all.

Copies of your degrees and certifications, if applicable, in one of Canada’s official languages must also be included.

Bruyère

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Bruyère

Health promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act.

All Bruyère

Health employees are required to provide proof of full vaccination for all identified communicable diseases as per our Communicable Diseases: Health Surveillance and Managementpolicy.

📌 Director, Strategy, Process Improvement And Project Management Office (Ottawa)
🏢 Bruyère Health
📍 Ottawa