Technical customer support expertise meets electric and hybrid bus service in Toronto, with frequent travel to client garages and facilities.

As Customer Support Manager at Nova Bus, you will provide technical and commercial assistance to internal and external clients. You will support warranty processes, service campaigns, vehicle diagnostics, and corrective actions. The position connects customers with Nova Bus technical teams while protecting satisfaction and vehicle performance.

Key Responsibilities

Analyze failure data and produce Market Quality Reports

Supervise technicians diagnosing, ordering, and replacing vehicle parts

Investigate recurring problems and develop corrective measures

Support fleet-wide Nova Bus service campaigns

Visit customer garages and coordinate technical resources

Requirements

Five to ten years of commercial vehicle or automotive experience

Electric or hybrid bus experience highly desirable

Knowledge of CAN bus, J1939, and diagnostic tools

Fluent English; French bilingualism is an asset

Frequent travel to clients and company facilities required

Bring vehicle diagnostics, failure analysis, and customer service expertise to Nova Bus electric transportation support in Toronto.

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