Lead field services operations for NTT DATA in Victoria, British Columbia, applying technical support leadership and ITIL knowledge. Travel is required as business dictates.

As Field Services Senior Manager, you will supervise a large technical support team and guide daily operations. The work includes managing service levels, performance, hiring, training, and supplier relationships. You will use client and staff feedback to improve service, support escalations, and advance business processes.

Key Responsibilities

Manage a large field services team or supplier relationship

Ensure service level agreements are met consistently

Lead hiring, interviewing, onboarding, training, and offboarding

Coach performance and manage team and individual goals

Report client feedback and assist with field escalations

Requirements

Eight to ten years supporting desktop, software, and hardware

Experience managing teams of ten or more members

Five years of managerial or leadership experience

Practical ITIL knowledge; ITIL version 4 certification preferred

Driver’s license and reliable personal transportation required

Bring field services leadership, ITIL knowledge, and technical support expertise to NTT DATA’s Victoria operations.

📌 Field Services Senior Manager (Winnipeg)
🏢 NTT DATA
📍 Winnipeg