Location: London, Ontario (On-site)

Type: Full time, Seasonal (35 hours per week)

Compensation: $23.00–$26.00/hour

Application Deadline: November 27, 2026

Job Summary The Grand Theatre is where stories come alive, and we're looking for an organized, enthusiastic, and service-driven Front of House Coordinator to help create exceptional experiences for our audiences.

This is an exciting opportunity for someone with experience in hospitality, customer service, or event operations who enjoys working with people, coordinating busy environments, and taking on a variety of responsibilities.

Reporting to the Director of Guest Experiences, the FOH Coordinator supports the day-to-day operations of our Front of House department, including staff scheduling, volunteer coordination, administrative activities, purchasing, and performance supervision. You'll work closely with staff, volunteers, and other departments to ensure our public spaces are welcoming, our performances run smoothly, and our teams have the information and support they need to succeed.

This position combines hands-on operational leadership with administrative coordination, offering opportunities to develop your skills and take on additional responsibilities as you grow into the role.

Duties

Front of House Operations & Show Supervision

- Supervise assigned performances and events, coordinating Front of House activities from pre-show preparation through audience departure.
- Lead and support front-line staff and volunteers, ensuring consistent customer service, professionalism, and operational standards.
- Coordinate with Stage Management, Box Office, and other departments to support smooth and efficient performances.
- Help ensure public spaces are prepared, accessible, safe, and welcoming for patrons.
- Respond to patron concerns, accessibility requests, incidents, and unexpected operational challenges with professionalism and sound judgment.
- Act as the designated on-site emergency lead during assigned performances, following established fire safety, first aid, and emergency response procedures.

Staff & Volunteer Coordination
- Assist with preparing and maintaining Front of House staff schedules and coordinating coverage requirements.
- Support volunteer scheduling, performance-specific administration, attendance records, and coverage follow-up.




- Provide direction, guidance, and ongoing support to staff and volunteers.
- Assist with staff training, onboarding activities, and the implementation of operational procedures.
- Identify scheduling, staffing, and operational concerns and communicate them to departmental leadership.

Department Administration & Coordination
- Complete recurring administrative duties, including maintaining records, preparing reports, coordinating departmental correspondence and support monthly sales, volunteer, and operational reporting.
- Coordinate assigned purchasing activities, maintain purchasing records, and communicate with vendors.
- Work with the Lead Bartender and other team members to support bar readiness, supplies, and operational needs.
- Assist with maintaining departmental resources, documentation, and procedures.
- Help identify opportunities to improve efficiency, communication, accessibility, and patron experiences.
- Support additional Front of House activities, special events, and departmental initiatives as assigned.

You Should Have

- Experience in hospitality, customer service, event operations, or a similar public-facing environment.
- Previous leadership or supervisory experience, or demonstrated ability to coordinate people and activities effectively.
- Strong organizational and time management skills, with the ability to manage schedules, administrative responsibilities, and competing priorities.
- Excellent verbal and written communication skills, including professional email correspondence.
- Strong interpersonal and customer service skills, with the ability to respond to concerns and challenging situations calmly and professionally.
- Confidence working independently, making decisions, and providing direction to staff and volunteers.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn additional workplace systems.
- Experience maintaining accurate records,



preparing reports, and handling administrative tasks.
- An understanding of accessibility, workplace safety, and inclusive customer service.
- Willingness to work a flexible schedule that includes evenings, weekends, and occasional holidays.
- Valid Smart Serve certification
- Valid First Aid/CPR certification, or willingness to obtain it upon employment.

Bonus if You Have

- Experience working in performing arts organization, entertainment venue, or similar live event setting.
- Experience coordinating volunteers or using volunteer scheduling and management software.
- Experience preparing staff schedules or supporting staff training and onboarding.
- Familiarity with bar operations, inventory procedures, purchasing, or vendor coordination.
- Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards applicable to public venues.
- Experience with Square POS, Tessitura, Microsoft 365, or similar operational and administrative systems.
- Food Handler certification
- Experience with crowd management, emergency procedures, or incident response in public venues.

Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on a part-time basis.

About Working Here:

This is a casual, event-based position. You’ll work in a busy, public-facing environment that requires strong communication, initiative, and the ability to handle a fast-moving shift with minimal supervision. We value team members who contribute to an inclusive, respectful workplace and who demonstrate a commitment to equity, diversity, and inclusion by actively developing their awareness, modeling inclusive behaviors, and addressing bias when it arises.

This posting will remain open until all available positions are filled, but applications will be reviewed beginning November 10th 2026

We thank everyone who applies for their interest, but only candidates selected for an interview will be contacted. No telephone inquiries, please. All applications are considered confidential

Pay: $23.00-$26.00 per hour

Benefits

- Versatile schedule

Licence/Certification:
- Smart Serve (required)

Work Location: In person

📌 FOH Coordinator (London)
🏢 Grand Theatre
📍 London