Position: French QA Automation Tester (Bilingual)

Location: Toronto, ON (Hybrid / Onsite- as per company policy)

Job type: Full-time / Permanent

We are seeking a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. In this role, you will focus on QA automation for Contact Centre as a Service (CCaaS) programs, validating system logic, call routing, and user flows in both official languages.

- Note on Specialized Tooling: While this role heavily leverages Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. We are looking for a strong automation professional with a sharp technical aptitude; comprehensive, specialized training on IVR systems will be provided.

Core Responsibilities

- Automation Engineering: Design, execute, and maintain robust automated test cases, prioritizing reusable and parameterized scripting.
- Bilingual Validation: Validate system menus, speech recognition accuracy, complex call routing, queue handling, and fallback error scenarios in both French and English.
- Test Lifecycle Management: Lead test planning, precise test data preparation,



and build comprehensive regression suites for high-stakes production validation.
- Triage & Troubleshooting: Critically analyze execution logs, rapidly troubleshoot failed automation runs, and support structured defect triage meetings.

Must-Have Qualifications

- Bilingual Fluency: Professional working fluency in both French and English (essential for building and validating bilingual automated test flows).
- Core QA Experience: 4 to 6 years of proven experience in specialized QA Automation testing, with a strong grasp of software testing methodologies, regression test suites, and defect management platforms.
- Technical Adaptability: A proven track record of learning complex, niche technical ecosystems quickly. You must be ready to quickly adopt telephony automation tools like Cyara Velocity and Genesys Cloud CX.

Good-to-Have Skills

- Prior exposure to Cyara Velocity, Genesys Cloud CX, or similar enterprise CCaaS platforms.
- Theoretical or practical knowledge of IVR functional frameworks, integration steps, and end-to-end user testing.
- Familiarity with underlying telephony concepts (SIP, voice routing, call transfers), API automated testing, contemporary CI/CD pipelines, or Agile/Scrum delivery

📌 French QA Automation Tester (Bilingual) (Ontario)
🏢 Ku0026K Global Talent Solutions
📍 Ontario