Lead global ratings and reviews at lululemon, shaping product discovery, guest confidence, and conversion through trusted feedback systems. This hybrid role requires onsite collaboration four days weekly.

As Global Ratings and Reviews Manager, you will own an end-to-end capability within Search and Discovery. You will define strategy, govern review quality, and connect feedback with digital experiences. The work spans product, organic search, loyalty, legal, technology, merchandising, and ecommerce partners globally.

Key Responsibilities

Own global ratings and reviews strategy, roadmap, and performance

Design review collection, governance, moderation, and syndication systems

Manage third-party platforms, vendors, and tooling improvements

Partner with technology on platform requirements and data flows





Convert review data into product and digital roadmap insights

Requirements

Bachelor’s degree or equivalent demonstrated expertise in a related discipline

Experience operating ratings and reviews programs in ecommerce environments

Understanding of collection, moderation, and syndication approaches

Experience with third-party platforms such as Bazaarvoice

Ability to build governance, interpret data, and influence roadmaps

Shape trusted ratings and reviews at lululemon through strategy, governance, platforms, data, and cross-functional digital leadership.

📌 Global Ratings and Reviews Manager (Winnipeg)
🏢 Lululemon Athletica
📍 Winnipeg