Lead global ratings and reviews at lululemon, shaping trusted digital discovery through ecommerce strategy, governance, and product partnerships. This hybrid role requires onsite collaboration at least four days weekly.

As Global Ratings and Reviews Manager, you will own an end-to-end capability within lululemon’s Global Search and Discovery team. You will guide collection, moderation, syndication, and activation across markets while supporting product discovery, guest confidence, and conversion. The work connects Product, Technology, Organic Search, Loyalty, Legal, Merchandising, and Digital teams.

Key Responsibilities

Own global ratings and reviews strategy, roadmap, and performance

Define review data requirements for AI-powered discovery and commerce

Establish governance standards for quality, authenticity, and compliance





Manage third-party platforms, vendors, and review ecosystem operations

Turn review data into actionable cross-functional product insights

Requirements

Bachelor’s degree or equivalent demonstrated expertise in related disciplines

Proven ecommerce or digital ratings and reviews program experience

Understanding of collection, moderation, and syndication approaches

Hands-on Bazaarvoice or equivalent platform and vendor management experience

Solid product, systems, data, and cross-functional collaboration skills

Shape lululemon’s global review strategy with governance, platform expertise, and insight-led digital discovery leadership.

📌 Global Ratings and Reviews Manager (Winnipeg)
🏢 Lululemon Athletica
📍 Winnipeg