Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and clear technical documentation.

Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved specifications into DTMF menus, queue routing, callbacks, transfers, and integrations. You will collaborate with customer stakeholders while maintaining traceability and release procedures.

Key Responsibilities

Translate approved specifications into Google CCAI configurations

Develop call flows with queues, routing, callbacks, and transfer logic

Integrate CRM systems, Agent Assist, virtual agents, and desktops

Prepare call-flow diagrams, technical documents, and operational runbooks





Follow change management and release procedures with customers

Requirements

Five-plus years building cloud IVR and call-flow solutions

Two-plus years configuring Google CCAI Platform hands-on

Robust DTMF menus, prompts, mappings, invalid-input, and timeout knowledge

Experience with structured testing, UAT, and defect resolution

Ability to clarify ambiguous requirements and escalate conflicts

Use Google Cloud contact center engineering skills to configure reliable customer flows, integrations, testing, and operational documentation.

📌 Google Cloud Contact Center Engineer (Winnipeg)
🏢 Miratech
📍 Winnipeg