Lead global Guest Services communications for Arc’teryx from Vancouver, with hybrid work from home and responsibility for clear, consistent brand alignment.

As Communications Lead, Guest Services, you will guide strategy, execution, and continuous improvement across global teams. You will lead people, shape guest-facing and internal content, manage change communications, and strengthen the guest experience through data-informed decisions. Cross-functional partnerships support business priorities, product launches, operational updates, and brand initiatives.

Key Responsibilities

Lead, coach, and develop a communications team

Develop global Guest Services communication strategies

Own guest-facing content, internal communications, and knowledge resources





Deliver change communications for updates and launches

Evaluate effectiveness through metrics, audits, and feedback

Requirements

Five-plus years of communications experience

Demonstrable leadership responsibilities in communications

Bachelor’s degree or equivalent experience

Experience with customer service communication and user experience writing

Change management, Adobe InDesign, and Microsoft Office experience

Bring strategic communication, team leadership, and change management expertise to Arc’teryx Guest Services in Vancouver.

📌 Guest Services Communications Lead (Winnipeg)
🏢 Arc'teryx
📍 Winnipeg