Head of Customer Operations Management (Winnipeg)

Head of Customer Operations Management (Winnipeg)

08 Nov
|
Aspen Properties
|
Winnipeg

08 Nov

Aspen Properties

Winnipeg

At Aspen, our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership, management, and development opportunities. Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship.

Driven by our mission and vision, we foster an environment where employees thrive on honesty, open communication, and accountability, maintaining the highest standards of professional and ethical conduct.

Joining

Aspen means becoming part of a team that values innovation and continuous improvement, with opportunities for personal and professional growth. We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill an Operations Manager role based in Calgary. Oversee all building operations, including mechanical, electrical, plumbing, building automation, elevating devices, and life safety systems.

Lead preventative maintenance programs to maximize equipment performance, reliability, and lifecycle. Manage contractors, service agreements, work permits, and operational projects to ensure work meets Aspen’s standards and specifications. Support tenant and landlord projects through drawing reviews, building-system coordination, and mechanical and electrical design input.





Develop and maintain long-term capital and lifecycle plans for major building systems and infrastructure. Develop and manage annual operating budgets, monitor expenses and variances, and identify opportunities to improve cost and operational efficiency. Monitor utilities, energy use, and carbon performance, supporting Aspen’s energy and operational efficiency initiatives.

Lead operational health and safety, emergency preparedness, risk management, and fire and life safety programs. Build solid working relationships with tenants, service providers, contractors, and internal teams. Approximately 10 years of experience operating large commercial office buildings, with senior accountability for building systems High-level knowledge of Building Automation Systems Working knowledge of municipal, provincial and national codes and regulations applicable to commercial buildings in Alberta Strong written and verbal communication, including the ability to write clearly for operators, tenants and senior leadership A valid driver's license and intermediate Microsoft Office skills Legal entitlement to work in Canada Successful police criminal record check and education check Building Environmental Systems Class 1 and 2; BOMI SMA, SMT, FMA or RPA; or a journeyman trade ticket Experience authoring capital or life cycle plans and delivering projects in occupied buildings Demonstrated energy or utility savings, and experience administering a computerized maintenance management system

📌 Head of Customer Operations Management (Winnipeg)
🏢 Aspen Properties
📍 Winnipeg

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