Lead customer success at Socket by building technical account management and customer success teams in a remote-first workplace. Shape lasting customer value globally.

As Head of Customer Success, you will lead teams helping customers evaluate, adopt, and realize value from Socket’s platform. Build scalable customer experiences across technical evaluation, onboarding, adoption, and engagement. Develop leaders, improve retention, and partner across Sales, Product, Engineering, and Support.

Key Responsibilities

Hire, coach, and develop technical account management leaders

Create connected customer experiences from evaluation through engagement

Build programs accelerating time-to-value and product adoption

Partner with Sales on renewals, risks, and expansion

Use customer data to establish scalable operating rhythms

Requirements

12+ years in Customer Success or related functions

5+ years in senior leadership

Experience scaling technical B2B SaaS organizations

Success improving adoption, retention, and business outcomes

Data-driven judgment and cross-functional influence

Lead Socket’s customer success strategy through technical leadership, scalable programs, retention, adoption, and measurable customer outcomes.

📌 Head of Customer Success SaaS (Winnipeg)
🏢 Socket
📍 Winnipeg