Lead hotel operations and guest service at DoubleTree by Hilton St. John’s Harbourview in person, using hospitality leadership and operational expertise.

This Hotel Operations Manager role supports daily leadership and overall hotel performance in St. John’s. Work with the General Manager and department leaders across front office, housekeeping, food and beverage, and other operational areas. Develop teams, monitor guest satisfaction, and support financial performance while maintaining Hilton brand standards.

Key Responsibilities

Oversee daily hotel operations across departments

Resolve escalated guest concerns professionally

Monitor feedback, reviews, and satisfaction scores

Lead, coach, and develop hotel team members

Support budgeting, forecasting, and financial reporting

Requirements

Previous hotel operations or hospitality management experience

Strong front office and housekeeping understanding

Demonstrated team leadership and coaching ability

Excellent communication and problem-solving skills

Flexibility for wide-ranging shifts, weekends, and holidays

Bring visible hospitality leadership, guest-service judgment, and operational discipline to DoubleTree by Hilton St. John’s Harbourview.

📌 Hotel Operations Manager St. John’s (Winnipeg)
🏢 Hospitality Newfoundland and Labrador
📍 Winnipeg