Home For Valuable - Housing Follow Up Full Time - Contract Front Line Worker Toronto, ON, CA Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities. The Follow-Up Housing Worker - Level - 01 provides mobile case management to formerly homeless individuals as they transition into and maintain housing.

This role is designed to promote long-term housing stability by offering individualized support in the community, including crisis intervention, harm reduction, life skills training, and connection to key health and social services. You will work with individuals facing complex barriers such as mental health challenges, trauma, substance use, immigration issues, and experiences within the criminal justice system. This is a unionized position reporting to the Supervisor of Housing Follow-Up Support.

Deliver mobile, housing-focused case management using a harm reduction approach Conduct regular home visits to support housing stability and prevent returns to homelessness Provide life skills support (e.g., budgeting, tenant rights, housekeeping, pet care) Refer and connect clients to services including healthcare, addictions support, employment programs,



and community resources Build and maintain positive relationships with landlords to support housing retention Maintain accurate, up-to-date records including detailed case notes and care plans Practice trauma-informed, client-centered, and culturally respectful care College diploma or university degree in social work, community mental health, or a related field Minimum 2 years of direct support experience with vulnerable populations Training in de-escalation and non-violent crisis intervention (e.g., Knowledge of harm reduction, trauma-informed care, case management, and system navigation Understanding of issues related to homelessness, mental health, addiction, and housing systems Familiarity with community-based resources in Toronto Experience working with Indigenous communities is an asset Experience in supportive housing or community mental health is an asset Proficiency in MS Office and electronic documentation Presentation of a current criminal record check This posting is intended to fill a current vacancy. CONC may use technology to support elements of the recruitment process. Equity and Accommodation CONC is committed to equity, diversity, and inclusion in our workplace.

We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups. Accommodation is available upon request throughout the recruitment process.

📌 Housing Follow-Up Support Worker (Toronto)
🏢 Christie Ossington Neighbourhood Centre
📍 Toronto