Lead HR technology transformation with ServiceNow, SAP SuccessFactors, and automation across IGM Financial’s Toronto, Montreal, or Winnipeg offices.
As AVP, HR Services Delivery and Technology, you will turn IGM’s future-state service model into a practical, multi-year roadmap. You will connect HR priorities with platform evolution, digital service design, and operational governance. Your leadership will simplify transactions, strengthen support, and build capabilities for integrated HR delivery.
Key Responsibilities
Translate HR priorities into an integrated enterprise technology roadmap
Reduce fragmentation, duplicate entry, and unnecessary service hand-offs
Expand automation and AI-enabled services while preserving appropriate controls
Hold teams and partners accountable for execution and value realization
Operationalize governance, decision rights, and current ways of working
Requirements
12+ years’ leadership experience in HR technology, operations, or service delivery
Enterprise transformation and team leadership experience in complex organizations
Experience with technology roadmap ownership and data-led service leadership
Experience with ServiceNow HRSD or comparable service-management platforms preferred
Digital product management, AI, or automation experience preferred
Bring executive influence, platform governance, and service-design expertise to IGM’s evolving HR technology ecosystem.