Incident Analyst/ Change Manager - In Office Job Title: Incident Analyst/ Change Manager - In Office City: Aurora State/Province: Ontario Posting Start Date: 11/3/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role SummaryThe Analyst III is a senior operational leader who acts as Incident Commander during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness.

Incident Management

Ensure high-quality incident documentation, executive-ready summaries, and follow through Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation Problem Management Perform deep root cause analysis with engineering teams. Validate corrective actions and track long‑term problem remediation.

Change Management

Review and approve high‑risk or complex changes for operational readiness. Perform deep post incident analysis to identify systemic issues.



Provide technical leadership to Analyst I/II team members. Lead operational readiness reviews and training sessions. 3–5 years in SRE, Operations, Incident Management, DevOps, or related fields. Expert knowledge of monitoring tools, logging systems, and incident response.

Solid troubleshooting skills: networking, Linux/Windows servers, cloud services. Hands‑on experience with cloud platforms (AWS, Azure, GCP). Automation experience (Python, Go, Bash, or PowerShell). Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Resolve client queries as per the SLA s defined in the contract Maintain and update self‑help documents for customers to speed up resolution time Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of #

📌 Incident Analyst/ Change Manager - In Office (Winnipeg)
🏢 Wipro
📍 Winnipeg