- Department: Investigation, Resolutions, & Fitness to Practice
- Reporting to: Manager, Intake & Collaborative Resolutions
- Position Type: Permanent, Full-time
- Work Location: Vancouver - Hybrid
- Salary: $73,915.89- $80,075.55
- Position Posted: November 6, 2026
- Application Deadline: Open until filled
- Apply to: https://talent.sage.hr/jobs/adc44732-5bb1-41ed-8dd0-98a2f2978133

About the role BCCOHP is seeking a permanent, full-time Intake & Collaborative Resolutions Officer to join the Intake & Collaborative Resolutions team within the Investigations, Resolutions, & Fitness to Practice department. This position will report to the Manager, Intake & Collaborative Resolutions.

The successful candidate will be responsible for helping members of the public and oral health professionals resolve concerns through a collaborative process. In this role, the Intake & Collaborative Resolutions Officer assesses incoming concerns using an evaluation framework to determine whether they are safe or unsafe, gather and analyze information, and apply BCCOHP’s Standards to help the parties reach a resolution.

The Intake & Collaborative Resolutions Officer will manage concerns independently from intake through resolution, while working with the Manager, Intake & Collaborative Resolutions (the Manager) and the Specialist, Collaborative Resolutions (the Specialist) to identify higher risk concerns promptly and escalate complex cases as appropriate.

Essential duties

- Conduct intake assessments based on evaluation framework to determine whether the concern is safe or unsafe.
- Escalate complex cases to the Manager and Specialist as appropriate.
- Resolve concerns independently via collaborative resolutions from start to finish.
- Gather and analyze information from the public, oral health professionals, and lawyers.
- Interpret and apply BCCOHP’s Standards to facilitate resolution between oral health professionals and the public.
- Work with the Manager to identify concerns of higher risks in a timely manner.
- Address questions and concerns from the public, oral health professionals, and lawyers and follow up as needed.
- Provide support for the Investigations & Resolutions general inbox and phone line.
- Provide operational support to the Manager and Specialists as required.
- Write, review and prepare letters, documents and other correspondence related to collaborative resolutions.
- Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
- Maintain accurate, timely, and confidential records, reports, and case files.
- Schedule and coordinate meetings to gather information and resolve concerns with public members and oral health professionals.
- Provide support with report preparation for board and data reports.
- Support department projects and initiatives as needed.
- Perform other duties as assigned.

Essential skills and qualifications

- Post-secondary education combined with a minimum of 3 years of experience in healthcare, policy or research, or an equivalent combination of education and experience.
- Training in trauma-informed care is an asset.
- Training or self-directed learning in anti-racism and/or diversity, equity and inclusion is an asset.




- Indigenous Cultural Safety training or equivalent self-directed training is an asset.
- Experience working in mental health settings is an asset.
- Experience coordinating complex schedules, meetings, and documentation in a fast-paced, confidential environment.
- Experience working remotely and experience in a regulatory, not-for-profit environment or post-secondary environment are assets.
- Knowledge of legal processes and regulatory functions is an asset.
- Strong mediation and negotiation skills, with the ability to resolve conflicts.
- Solid computer skills, including proficiency with Microsoft Office, databases, electronic filing and document management, web-based and cloud-based applications, intranets, and internet, phone, and video conferencing tools.
- Strong written and interpersonal communication skills, including the ability to draft clear, professional correspondence and communicate effectively with individuals inside and outside the organization.
- Strong critical thinking, analytical, and problem-solving skills.
- Strong organizational skills, including the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
- Ability to understand, interpret and apply standards and policies.
- Ability to handle sensitive and confidential information with care and discretion.
- Strong attention to detail and a dependable approach to work.
- Ability to stay calm under pressure, adapt to changing priorities and handle multiple tasks and projects at the same time.

Compensation & benefits The expected starting salary for this position is $73,915.89to $80,075.55, based on the candidate’s skills, experience, and education relative to the requirements of the role. Along with competitive compensation, BCCOHP offers:

- extended health and dental advantages plan
- RRSP contributions
- parking/transit subsidy
- 15 vacation days, 5 sick days, and 7 personal days per year
- maternity/parental leave top-up
- annual professional development allowance
- office closures beyond statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
- early office closure on Fridays during the summer

Work arrangement

Work Hours

Our regular business hours are 8:30 am to 4:30 pm, Monday to Friday.

This permanent, full-time role requires 35 hours per week (7hours per day).

Flexible Work Arrangements

BCCOHP offers hybrid work arrangements based on the role and operational needs. For this position, the number of days you will be required to work in the office will depend on operational needs and workload and may vary.

About BCCOHP The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for oral health professionals in BC. BCCOHP regulates 17,000 oral health professionals including licensed dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists.

Health regulators help ensure patients receive safe and competent care.



Our role is to protect patients and the public. We do this by ensuring that oral health professionals are able to practise competently, setting expectations for the delivery of safe and patient-centred oral health care, and investigating complaints about oral health professionals.

Visit https://oralhealthbc.ca/about/ to learn more about our role

Our work environment

BCCOHP provides a welcoming and respectful working environment. We offer opportunities for professional growth, along with flexible work arrangements that support work-life balance (including hybrid work options and flexible start and end times).

BCCOHP’s offices are located on the traditional, ancestral, and unceded territories of several distinct Coast Salish First Nations. Our Vancouver office is on the territories of the xʷməθkʷəy əm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. Our Victoria office sits on the territories of the lək ʷəŋən Peoples, specifically the Songhees and xʷsepsəm (Esquimalt) Nations.

We express our deep respect to the original Peoples and their ongoing relationships with the lands and waters where we live and work.

Our work occurs within systems that have caused, and continue to cause, harm to Indigenous Peoples. We are committed to addressing these harms, upholding Indigenous rights and advancing reconciliation through the regulation of oral health care.

Equity & diversity

BCCOHP is committed to cultivating an inclusive and equitable workplace that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, identities and lived experiences, including Indigenous, racialized, and 2SLGBTQIA+, disabled people, and others who have been historically excluded or marginalized.

We recognize that systemic barriers can limit equitable access to formal education. We consider relevant experience, transferrable skills, community involvement, and demonstrated competencies alongside, or in place of, formal academic credentials. If you meet the core requirements of the role and believe your skills, experience, or perspective would contribute meaningfully to our mandate, we encourage you to apply, even if you do not meet every qualification.

How to apply

Please submit your application through https://talent.sage.hr/jobs/adc44732-5bb1-41ed-8dd0-98a2f2978133. Applications will be accepted until this position is filled.

Accessibility accommodations are available upon request throughout the recruitment process. Please contact us at [email protected] if you require an accommodation or accessibility-related adjustment during the process.

Only candidates legally entitled to work in Canada will be considered for this position.

We thank all applicants for their interest; only those selected for an interview will be contacted.

For more information about this and other opportunities, please visit https://oralhealthbc.ca/about/careers/.

Job Types: Full-time, Permanent

Pay: $73,915.89-$80,075.55 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in Vancouver, BC V6J 5C6

📌 Intake & Collaborative Resolutions Officer (Vancouver)
🏢 BC College of Oral Health Professionals
📍 Vancouver