At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.

Who You Will Work

With:The vacant Change Management Lead role will report to the Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems The Technology Change management, Lead is responsible for leading and governing the ITSM Change management practice, ensuring that all technology changes are assessed, prioritized, and executed in a controlled manner to minimize risk and maintain stability This role drives a disciplined, ITIL-aligned Change management approach across the enterprise, partnering with engineering, platform, and operations teams to enable safe, reliable, and efficient delivery of changes impacting production and non-production environments Lead and enforce Change management governance, ensuring all changes follow defined processes, controls, and approval mechanisms to minimize operational and reputational risk. ensure risks, dependencies, and impacts are understood and mitigated before execution. Chair and facilitate CAB forums, driving effective decision-making and alignment across stakeholders for high-risk or complex changes. Maintain and evolve Change management processes aligned to ITIL best practices; drive improvements to efficiency, risk management, and delivery outcomes.





Develop and deliver reporting on Change performance, risks, and KPIs; provide clear insights to operational and senior leadership. 5 years of experience administering Change Management in a mature ITSM practice in Canada in a full time capacity. What We’re Offering:The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan. Generous vacation and wellness days to help you recharge Flexible hybrid work model for better work-life balance Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family Pregnancy and parental leave top-up to support growing families Charitable donation matching with United Way to amplify your impact When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.

Help us unlock digital prosperity for all Canadians.

Inspiring

Community – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional

Pre-Employment Requirements:To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.

📌 It Change Management, Lead (Winnipeg)
🏢 Interac
📍 Winnipeg