Pay: $25-$40/hour Required Skills &

Experience Bilingual in French and English Strong experience working within contact centre / IVR environments Hands-on experience with IVR and DTMF testing Experience using CR Velocity as an automation/testing tool Experience with Genesys Cloud or another CCaaS platform 2–3 years of automation experience Ability to develop, execute, and maintain automated test scenarios for IVR/contact centre workflows Solid troubleshooting and problem-solving skills Nice to Have Skills &

Experience Experience with speech recognition Experience with CI/CD pipelines Experience with API base dtesting Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands-on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.

Key Responsibilities include the below:



Build and maintain automated testing for IVR and contact centre workflows Test IVR functionality, including DTMF-based customer journeys Use CR Velocity to support IVR automation and testing Validate IVR functionality within Genesys Cloud or other CCaaS platforms Identify, troubleshoot, and document defects Support regression testing as changes are introduced Work closely with development, QA, and contact centre teams Support API, speech recognition, and CI/CD testing where applicable We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 IVR Automation Engineer (Toronto)
🏢 Insight Global
📍 Toronto