JUNIOR DESKTOP SUPPORT TECHNICIAN
Collicutt Energy Services is a solutions-driven engine company specializing in manufacturing, repair, overhaul, and maintenance across industrial engine and power generation applications. We value teamwork, accountability, and finding better ways to support our people and operations.
We are seeking a Junior Desktop Support Technician to join our Red Deer IT team. This is an excellent opportunity for someone starting their IT career who enjoys troubleshooting technology, helping people, and developing their technical skills.
We're looking for someone who is just as positive with people as they are with computers. You'll be a friendly, approachable first point of contact for employees needing technical assistance across our Canadian and US operations. The ideal candidate is patient, dependable, eager to learn, and takes pride in resolving problems while providing excellent internal customer service.
This is a hands-on desktop support role suited to someone who enjoys day-to-day technical support and is interested in growing their skills and building a long-term career with Collicutt.
What You'll Be Doing
- Provide friendly, professional first-level IT support to employees, both onsite and remotely.
- Troubleshoot Windows computers, laptops, printers, mobile devices, and common software issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Excel.
- Assist with user accounts, password resets, MFA, and employee onboarding/offboarding.
- Prepare, configure, deploy, and maintain computers and related equipment.
- Troubleshoot basic network connectivity and business application issues.
- Document support requests, resolutions, equipment assignments, and IT procedures.
- Escalate complex technical issues and assist with IT projects, upgrades, and equipment deployments.
What You Bring
Required:
- Certificate or Diploma in IT, Computer Systems, or a related field,
or equivalent practical experience.
- 0–2 years of experience in IT support, desktop support, computer troubleshooting, or a related technical environment.
- Basic knowledge of Windows 10/11, Microsoft 365, computer hardware, and troubleshooting.
- Understanding of basic networking concepts, including Wi-Fi, IP addressing, DNS, and DHCP.
- Excellent customer service and interpersonal skills with a friendly, patient, and approachable attitude.
- Ability to explain technical issues clearly to employees with varying levels of computer knowledge.
- Strong organization, initiative, problem-solving skills, and willingness to learn.
- Valid driver's licence with an acceptable driving record.
Preferred:
- Experience providing technical support to end users.
- Familiarity with Microsoft Intune, Entra ID, Active Directory, or remote support tools.
- CompTIA A+, Network+, or Microsoft certifications.
- Experience supporting ERP or business applications, including SAP Business One.
What's in it for you?
- Competitive compensation
- Comprehensive group benefits
- RRSP matching
- Stable, year-round employment
- Hands-on technical training and mentorship
- Opportunity to develop practical IT skills across a diverse business environment
- Supportive, collaborative team culture
How to Apply Submit your resume to
[email protected] with Junior Desktop Support Technician in the subject line or apply directly through Indeed.ca
Job Type: Full-time
Benefits
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Red Deer, AB T4P 3R4: reliably commute or plan to relocate before starting work (required)
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Customer service: 1 year (preferred)
- IT support: 1 year (preferred)
- windows troubleshooting: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
📌 Junior Desktop Support Technician (Red Deer)
🏢 Collicutt Energy Services
📍 Red Deer