Company Description Mosaic is a digital freight management partner built on nearly a century of Canadian less-than-truckload (LTL) expertise. Mosaic combines integrated freight software, live logistics coordination, and strategic guidance to help organizations streamline operations, protect margins, and scale efficiently across Canada and the U.S. The team views freight as a strategic advantage and focuses on building smart, resilient transportation solutions.

Mosaic offers a modern, technology-driven environment for professionals interested in logistics, operations, and supply chain optimization.

Role Description The Logistics Coordinator is a full-time remote role responsible for managing day-to-day freight operations and supporting clients across North America. This role includes coordinating shipment schedules, monitoring delivery statuses, and resolving issues to ensure on-time performance and service quality.

The Logistics

Coordinator will use digital freight tools to track loads, update systems, and communicate with carriers and clients regarding changes, delays, and requirements. The position involves analyzing shipment data, optimizing routes and costs, and collaborating with internal teams to improve processes and customer experience. The person in this role will also assist with documentation, maintain accurate records, and contribute to continuous improvement initiatives within Mosaic’s logistics and supply chain operations.

Core Competencies, Requirements & Qualifications

- Technological Agility: Quick to learn new software and an active interest in applying AI to streamline tasks.



Advanced proficiency in Microsoft Office And Google Suite (Excel, Outlook, Word) and experience with TMS software. Candidates should possess robust Analytical Skills and familiarity with data-driven decision-making in logistics or operations.
- Stress Management: Ability to maintain composure and multitask effectively during peak high-volume periods.
- Strong Work Ethic & Integrity: High level of personal accountability; you take pride in the quality of your work and stay until the job is done right.
- Autonomous Initiative: A self-starter who solves problems with minimal supervision.
- Customer Relationship Management: Dedication to building and maintaining trust with clients and carriers.
- Remote Work Dedication: Must have a dedicated, professional home office environment free from distractions, with high speed and reliable internet.
- Experience: Proven knowledge of the transportation industry (shipping/receiving, freight negotiations, customs, and regulatory requirements).
- Language: Fluent in English (French bilingualism is a major asset).
- Communication: Exceptional professional tone, both written and oral, with the ability to handle difficult situations diplomatically.
- Education:



High school diploma required; College degree in Logistics or Business is preferred.

Key Responsibilities

- Strategic Dispatching: Schedule and dispatch carriers using email, telephone, and internal databases to ensure the most timely and cost-effective service.
- Real-Time Tracking: Monitor shipment status from pickup to delivery, providing proactive updates to customers and managing expectations.
- Database Management: Maintain an accurate, real-time transportation database (rates, fuel surcharges, insurance, and equipment locations).
- Problem Solving: Navigate logistical hurdles, equipment utilization issues, and scheduling conflicts independently.
- Process Optimization: Actively look for ways to use technology or AI prompts to automate repetitive data entry or communication tasks.
- Customer Support: Receive and process transportation requests, ensuring all corporate and departmental policies are met.

Working Conditions & Hours

- Hours: 9:30 AM – 6:00 PM, with flexibility required based on volume and time zone needs.
- Reliability: High level of dependability is non-negotiable; consistent attendance is critical for team success.
- Environment: 100% Remote. Must be comfortable with long periods of computer use and high-volume phone/email interaction.
- Travel: Ability to travel to the Toronto office 1–5 times per year for team meetings, training, or work events.

Benefits:

- Full time 40 + hours a week
- Fully remote (with ability to travel to onsite customer locations 1–5 times per year)
- 2 Weeks Vacation
- Salary Range $45,000-55,000
- Dental
- Travel Reimbursement

📌 Logistics Coordinator (Ontario)
🏢 Mosaic
📍 Ontario