Uzado — Security &

- IT Analyst, Managed Services Nov 5, 2026 · @Sean Sullivan Location: Remote | Type: Full-Time, Permanent The Opportunity Uzado is a Canadian compliance-led Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Richmond Hill, Ontario. We deliver end-to-end IT, cybersecurity, and compliance solutions to B2B clients across Canada and the United States under our guiding promise: Reliability Today. Resilience for Tomorrow. We are looking for a Security &
- IT Analyst to join our operations team. This is a hands-on technical role. You will deliver day-to-day managed services across a portfolio of clients, investigate and resolve security and IT issues, and act as a trusted technical contact for client IT teams. You will work across SecOps and ITOps, helping keep our clients secure, compliant, and operationally resilient. This role suits someone with solid hands-on experience who wants to deepen their skills across a modern security stack, own client relationships at the technical level, and grow toward senior and architect-level roles. Compliance is not an add-on at Uzado. It is the lens through which we deliver every security and IT service. What You'll DoService Delivery Work assigned tickets in the ConnectWise queue through to resolution, meeting SLA commitments and keeping clients informed. Act as a tier-2/3 technical resource for client issues escalated from tier-1 support. Document work, findings, and resolutions clearly so the team and clients have an accurate record. Participate in the on-call rotation for after-hours escalations.

Security

Operations (SecOps) Monitor EDR/XDR platforms (SentinelOne, Huntress) across client environments; triage and investigate alerts. Monitor SIEM alerting, tune detection rules, and drive threat investigations to resolution. Perform vulnerability scanning and remediation cycles using Qualys; produce client-facing risk reports and remediation road maps. Administer managed phishing simulation and security awareness training programs (KnowBe4 / Huntress SAT); report on outcomes monthly.

Support incident response activities: contain, investigate, and document security incidents in partnership with client CIRT teams. Use UEBA capabilities (Gurucul)



for advanced behavioural threat detection on applicable client environments. IT Operations (ITOps) Manage client Microsoft Azure and Microsoft 365 (O365) environments, including user provisioning, licensing, configuration, and health monitoring.

Administer

Okta identity and access management deployments; enforce MFA policies and access governance.

Perform

Fortinet firewall management, including rule reviews, patching, and configuration changes aligned to change management processes. Run proactive patch management cycles through ConnectWise RMM; track compliance and resolve exceptions. Maintain asset visibility and inventory accuracy using Lansweeper across managed client environments. Support network and cloud infrastructure management; assist with migrations and hosted workload management as required.

Client Relationship Management

Build and maintain strong technical relationships with client IT contacts; communicate proactively on risks, remediation, and service status. Participate in client service reviews; prepare and present performance reporting and metrics. Identify opportunities to expand services in existing accounts and relay them to the account management team.

What You

BringExperience 3–6 years of hands-on experience in managed IT and/or managed security environments. Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.

Experience working in a multi-tenant environment with responsibility for multiple client accounts simultaneously.

Demonstrated ownership of outcomes: you see issues through from first alert to documented resolution.

Technical Proficiency

Candidates ideally (not mandatory) have hands-on proficiency with the following: Platform Area ConnectWise PSA / RMM SentinelOne EDR / XDR Huntress SIEM, XDR,



SAT Qualys Vulnerability Management KnowBe4 Security Awareness Training Gurucul UEBA &

- Threat Detection Okta Identity &
- Access Management Fortinet Firewall &
- Network Security Microsoft Azure &
- Microsoft 365 (O365) Cloud &
- Productivity SOC 2 Type II Audit Lifecycle &
- Controls Vanta Compliance Automation &
- GRC Lansweeper IT Asset Management Soft Skills Clear written and verbal communication; comfortable translating technical risk into business language for clients. Organized and self-directed; able to manage competing priorities across a multi-client portfolio without losing the thread.

A collaborative mindset: you share knowledge, ask for help when it matters, and contribute to how the team works. High integrity and accountability; you follow through and own outcomes. Comfortable operating in a fast-moving environment where playbooks are evolving and initiative is rewarded.

Certifications (Asset, Not Required) CompTIA Security , CySA , or equivalent Microsoft Certified: Security, Compliance, and Identity Fundamentals / Associate (SC-900 / SC-200) Fortinet NSE 4 or above Certified Information Systems Security Professional (CISSP), for more senior candidates SOC 2 / ISO 27001 Lead Implementer or Lead Auditor Why Uzado Work at the intersection of IT, security, and compliance, three disciplines that most MSPs treat as silos.

Real ownership: you are not a cog in a large NOC. Your work directly shapes client outcomes and you have visibility at every level. Exposure to a modern, curated security stack (SentinelOne, Huntress, Vanta, and more) purpose-built for the compliance-led MSP model.

A people-first culture: our clients know our team by name. We build relationships, not ticket queues. Competitive compensation with benefits, and a clear growth path toward senior, lead, and architect-level roles.

Canadian company with a Canadian data sovereignty focus: domestic regulatory expertise SOC 2 Type II certified: we hold ourselves to the same standard we help clients achieve.

Role Details Detail Location Remote Employment

Type Full time, Permanent Experience Level 3–6 years Department Managed Services — Security &

- IT Operations Reports To Manager, Security &
- IT Managed Services

📌 Managed Security & IT Services Analyst (Canada)
🏢 Uzado
📍 Canada