What this job involves: Join JLL Canada as Manager, Continuous Improvement and help shape how our teams work, solve, and grow. In this program focused role, you'll drive performance across cross-functional improvement projects and day-to-day process optimization, digging into how things work today and reimagining how they could work better tomorrow.

You'll partner closely with subject matter experts and process owners, responding to client challenges with sharp problem-solving while also proactively mapping processes to get ahead of issues before they arise.

Reporting to the Sr. Director, Performance & Strategic Transformation, you'll bring an operational excellence mindset to a team that values practical, measurable impact. Expect occasional travel (less than 10%) to support teams in office and champion continuous improvement where it matters most.

What your day-to-day will look like:

- Identify and prioritize improvement opportunities across various departments and processes, using data-driven analysis and Lean Six Sigma methodologies.
- Lead and execute improvement projects, collaborating with cross-functional teams to ensure successful implementation and sustainable results.
- Conduct process assessments and value stream mapping (current and future states) to identify bottlenecks, inefficiencies, and areas for improvement.
- Establish performance metrics and monitor key indicators to track progress and measure the impact of improvement initiatives.
- Gather and analyze data from internal and external stakeholders to identify trends proactively.
- Identify and analyze problems and opportunities for improvement across process and systems.
- Lead Quality and continuous improvement initiatives, oversee and engage in problem-solving efforts, understand the effects of decisions on other areas of the organization, and implement process changes as required.
- Create business cases, project charters, plans and metrics,



and project manage initiatives to deliver across quality objectives, on time and on budget.
- Document, implement and maintain a Quality Management System (QMS), including policies and procedures.
- Prepare and present reports and updates on the progress of continuous improvement initiatives to the leadership team.
- Initiate, recommend, monitor, trend, and report on corrective actions to ensure quality is delivered across processes.
- Communicate regularly about progress toward quality and cost-reduction objectives, and critical factors and obstacles.
- Keep current with trends and developments in quality management and continuous improvement.
- Automate processes using latest technologies to reduce manual and non-value-added (NVA) activities.
- Collaborate with JLL peers, regional and other practice leads, and subject matter experts to gain advantage from JLL’s global scope and scale.

Required Qualifications:

- Minimum 5 years of experience in the application of quality and continuous improvement tools and methodologies
- Bachelor’s degree in Engineering, Sciences, Engineering Technology, Business or other related fields
- Excellent analytical skills with the ability to use data to drive decision-making and identify improvement opportunities.
- Proficiency in process mapping and process improvement software/tools.
- Proficiency in Visio, Excel (macros), MS Project, and ERP/MRP systems.

Preferred Qualifications:

- Desirable certification(s) or qualifications include Certified Quality Engineer (CQE), CBAP, Process Improvement professional, Lean Six Sigma Green Belt
- Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. PMP certification is an asset.
- Proficiency in Power BI and Power Automate is an asset.
- Knowledge of commercial real estate and institutional investment lifecycle is an asset.
- Bilingualism in French is an asset.

📌 Manager, Continuous Improvement (Toronto)
🏢 JLL
📍 Toronto