Status: Full Time, Non-unionized Term (1.5 years) On site, Shift work We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone. WHAT’S THE TEAM LIKEThe Integrated Operations Centre team oversees the day-to-day operations of a busy international airport, ensuring the secure, efficient, and seamless movement of passengers and aircraft. Reporting to the General Manager, Integrated Operations Centre (IOC) & Capacity Planning, the Manager, Operations – Airports (MOA) plays a critical leadership role in overseeing real-time airport operations in a 24/7 environment.

This position is responsible for making timely, high-impact decisions that ensure operations are conducted safely, securely, and efficiently, while aligning with regulatory requirements and the Authority’s risk profile. The MOA leads on-duty airport personnel and directly influences the seamless delivery of daily operations across the airport ecosystem. This role requires a high degree of professionalism and the ability to collaborate effectively with a diverse range of stakeholders, including airline partners, intelligence agencies, government bodies, and international organizations.

As a visible and trusted leader, the MOA exercises sound judgment to support operational continuity and deliver an exceptional airport experience. This dynamic role also offers opportunities to contribute beyond day-to-day operations, with the potential to lead special initiatives and participate in strategic projects that support the ongoing evolution of airport operations.



Oversee and support the day-of operational performance across the airport Act as the critical decision maker for airport operational challenges and the key link with the Business Recovery and Crisis Management teams Apply knowledge of aviation regulations such as Transport Canada, Border Protection, Law Enforcement, Health Agencies, etc.

Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies Lead capacity management initiatives and organize, prepare and host weather planning calls, etc with relevant stakeholders Weather analysis application and preparatory measures Complete specific duties or special projects relating to IOC programs and initiatives as required Activate the Airport Emergency Operations Centre and represent the IOC in high-level events when required Work twelve (12) hour shifts through varying hours of the day, 24/7/365. Lead an IOC team of various specialists and provide guidance to day-of operational delivery teams Act as upper management’s representation to provide direction in navigating policy/procedure violations that impact day-of operations Provide guidance, coaching and support on employee performance,



correcting and coaching in the moment, while modeling YYC’s core values Post-secondary education in Aviation Management, Operations or Business Management, Logistics or related discipline. Minimum of 7+ years of experience navigating complex operational challenges and making critical decisions, with a strong preference for experience in the aviation industry A minimum of 3+ years of direct experience leading people, and leading and influencing teams effectively in a matrix environment.

Strong working knowledge of relevant federal, provincial and municipal legislation as it applies to aviation Proficiency with computer and web-based applications, strong application of Microsoft suite and proficient professional acumen WHAT ADDITIONAL SKILLS ARE AN ASSET Bilingual in English and French. WHAT DOES DIVERSITY MEAN TO USWe are committed to building a team where exceptional leadership shines, and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another. We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation. #

📌 Manager, Operations - Airports (Winnipeg)
🏢 The Calgary Airport Authority
📍 Winnipeg