Guide difficult warranty resolutions for WBI Home Warranty in Surrey, combining claims leadership, stakeholder communication, and technical judgment in office.
This Senior Claims Handler serves as an experienced liaison among homeowners, strata representatives, builders, developers, and internal teams. You will prepare reasoned correspondence, coordinate repair scopes, engage external professionals, and provide mentorship to claims staff. The position supports consistent decisions under legislation, policies, and company guidelines.
Key Responsibilities:
- Serve as senior contact for escalated warranty claims
- Prepare correspondence and determinations aligned with policy provisions
- Coordinate repair scopes, estimates, and third-party contractors
- Provide guidance and mentorship to Claims Handlers
- Communicate with underwriting, inspections, and other departments
Requirements:
- Experience handling home warranty or property claims
- Level 2 insurance license preferred
- Solid interpersonal, organizational, and planning capabilities
- Advanced problem-solving and creative thinking skills
- Professional conduct and effective stakeholder communication
Support reliable warranty claim resolution through mentorship, stakeholder liaison work, technical guidance, and organized file management in Surrey.