Turn client consultations into suitable home care services with VMCH in Mulgrave, applying care planning, pipeline management, and detailed documentation. The position is full time.

VMCH is seeking a Client Care Consultant who can balance client-centred support with outcomes-focused service conversion. You will assess needs, create recommendations, explain available pathways, and follow opportunities through to signed agreements. Collaboration with intake, care partnering, admissions, scheduling, and delivery teams supports accurate transitions.

Key Responsibilities:

- Build and manage a pipeline of client opportunities
- Complete needs assessments and develop care plans
- Prepare service recommendations aligned with funding arrangements




- Follow up clients and families in a timely manner
- Collaborate across intake and service delivery teams

Requirements:

- Demonstrated consultation and care planning experience
- Knowledge of aged care funding and service models
- Understanding of client eligibility requirements
- Strong attention to detail in CRM records
- Excellent interpersonal and influencing skills

Apply consultative selling, precise care planning, and cooperative coordination to connect older people with appropriate VMCH home support.

📌 Client Consultation Care Planner (Mulgrave)
🏢 VMCH
📍 Mulgrave