Support financial safety, fairness, and choice at FSRA through bilingual complaint resolution and regulatory analysis. Provide calm, exact guidance to diverse audiences.

This officer role serves as a single point of contact for inquiries and correspondence within FSRA’s public affairs team. You will analyze the nature of issues, summarize information from multiple sources, and respond to complaints or emerging concerns. Your work covers regulated financial services organizations and requires research across information systems, databases, legislation, regulations, policies, and procedures.

Principales responsabilités:

- Determine issues arising from public inquiries and complaints
- Summarize information from multiple sources into key points
- Provide accurate direction and information to public representatives
- Draft notes, surveys,



reports, and correspondence responses
- Anticipate emerging trends and prepare appropriate messages

Exigences:

- Postsecondary diploma in communications, public policy, or related field
- Customer service experience in regulatory, financial, administrative, or similar settings
- Ability to analyze and interpret regulatory information
- Experience collaborating with stakeholders on coordinated responses
- Proven ability to remain calm and de-escalate complaints

Use bilingual communication, analytical judgment, research, and conflict-resolution skills to resolve FSRA inquiries and complaints accurately.

📌 Regulatory Complaints Resolution Specialist (Toronto)
🏢 Financial Services Regulatory Authority (FSRA)
📍 Toronto