Advance travel claims performance in Hamilton, Ontario, combining claims leadership with process improvement, automation, and technology implementation expertise.

The Travel Claims Manager will drive operational excellence within a growing insurance organization. Reporting to the Vice President of Operations, this newly created leader oversees approximately 30 professionals and three team leads. The position supports a major US insurer client while improving claims efficiency and service standards.

Key Responsibilities:

- Champion process improvements that reduce claims cycle times
- Lead e-claims system and AI-powered tool implementation
- Review coverage determinations and financial liability assessments
- Ensure policy interpretation follows client requirements




- Uphold documentation standards for audits and compliance

Requirements:

- 10+ years of progressive claims leadership experience
- Solid process improvement and systems implementation background
- Experience with claims technology platforms and automation
- Analytical mindset with excellent problem-solving abilities
- Ability to manage competing priorities under pressure

Use operational improvement, automation, and compliance expertise to strengthen travel claims outcomes and technology adoption in Hamilton.

📌 Travel Claims Technology Manager (Canada)
🏢 DGA Careers
📍 Canada