Advance accessible digital experiences at Capital One Canada through UX content, WCAG 2.1 AA expertise, and human-centred recommendations in Toronto.

As a Senior Associate Content Designer on the Experience Design team, you will write for public and secure mobile and web experiences. You will uphold voice, tone, and content standards while considering screen readers and assistive technologies. Your collaboration with product, design, research, legal, marketing, and engineering partners will shape customer-facing services.

Key Responsibilities:

- Write content for screen readers and assistive technologies
- Meet WCAG 2.1 AA accessibility standards in digital experiences
- Uphold Capital One voice, tone, and content guidelines
- Collaborate across Experience Design and business partner teams




- Recommend improvements from customer insights and research findings

Requirements:

- Four to five years of content design or UX writing experience
- Experience creating mobile and responsive web product content
- Portfolio with one or two end-to-end case studies
- Strong organization and self-direction across competing priorities
- Collaborative approach with willingness to learn through experimentation

Combine accessible UX writing, content standards, and team-oriented design practice to improve Capital One customer experiences.

📌 Accessibility Content Design Specialist (Toronto)
🏢 Capital One
📍 Toronto