Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.

This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.

Key Responsibilities:

- Translate customer, business, regulatory, and technology requirements
- Maintain epics, features, user stories, and acceptance criteria
- Make primary decisions on backlog prioritization
- Participate in planning, refinement, reviews, and retrospectives




- Use metrics to identify and address customer friction points

Requirements:

- Five-plus years of relevant product ownership or analysis experience
- Demonstrated Agile delivery and backlog prioritization experience
- Understanding of customer journeys and service performance metrics
- Experience with CCaaS, omnichannel servicing, or CRM integrations
- Bachelor’s degree or relevant Agile certification is accepted

Use Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.

📌 Agile Product Owner Contact Center (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto