Job Title: Marketing AI Solutions Specialist

Job Type : Contract

Duration: 6 months

Location : Toronto (Hybrid)

The resource will work closely with marketers and other stakeholders to translate business needs into practical solutions and help socialize, train and enable teams to use them effectively and responsibly

- Support the design, configuration, testing and refinement of AI agents and AI-enabled workflows that address defined marketing use cases and user needs.
- Work directly with marketers and subject-matter experts to understand workflows, pain points and requirements, and translate them into practical agent instructions, grounding approaches, prompts and user experiences.
- Develop reusable guidance, documentation, examples and enablement materials to support the effective and responsible use of agents across Marketing.
- Support rollout and adoption through demonstrations, training, office hours, communications and hands-on support, gathering user feedback and identifying improvements.
- Track agent performance, adoption issues, user feedback and lessons learned; identify dependencies or risks and recommend improvements to strengthen quality, usability and ongoing adoption.

Mandatory skill & Experience

- Approximately 3–5 years of relevant professional experience, with demonstrated hands-on experience applying digital, automation or AI solutions to business problems.



Direct experience with generative AI is more important than a specific number of years working with AI.
- Hands-on experience using generative AI tools and applying them to practical business workflows, with the ability to learn and experiment with recent AI capabilities quickly.
- Experience designing, configuring or testing AI assistants, agents, prompts, automated workflows or similar AI-enabled solutions.
- Strong business-analysis and problem-solving skills, including the ability to translate user needs and business processes into clear requirements, workflows and practical solutions.
- Strong communication and facilitation skills, with experience creating documentation, demonstrations, training or enablement materials for business users.
- Understanding of responsible AI practices, including the importance of human oversight, testing, privacy, data sensitivity, accuracy and appropriate escalation.

Preferred Experience

- Experience with Microsoft 365 Copilot, Copilot Studio or similar enterprise AI/agent platforms.
- Experience working in Marketing, Marketing Operations, Digital Marketing, Martech or a related environment.
- Experience supporting technology adoption, change enablement or user training.
- Experience developing evaluation criteria, test scenarios and feedback approaches for AI-enabled solutions.
- Familiarity with process improvement, workflow design, automation or product/service design approaches

📌 Marketing AI Solutions Specialist (Toronto)
🏢 Quality IT Resourcing
📍 Toronto