Support broadcast scheduling operations remotely in Canada with mandatory WHATSOn or IBMS experience. Lead analysts through structured service desk and ticket resolution workflows.This Support Lead role sits within Media Operations at Nagarro and requires at least 10 years of experience. You will lead Application Support Analysts while working with Windows, relational databases, SQL, and Oracle PL*SQL.

Service desk experience, ticket management software, process documentation, and robust analytical communication skills are central to the work.

Experience in the media industry and enterprise reporting environments is valued.Key Responsibilities:

Lead Application Support Analysts across support activitiesManage service desk and IT ticket resolution workflowsUse ServiceNow, Jira,



or comparable ticket toolsCreate process documentation with PowerPoint and VisioApply detailed analytical and organizational judgmentRequirements:

Minimum 10 years of professional experienceMandatory WHATSOn, IBMS, or distribution software experienceKnowledge of MediaGenix scheduling platformsStrong written, verbal, facilitation, and organizational skillsAbility to learn new skills and concepts quicklyUse broadcast scheduling knowledge and support leadership to strengthen Media Operations service delivery from Canada.

📌 Media Operations Support Lead Engineer (Winnipeg)
🏢 Nagarro
📍 Winnipeg