POSITION DESCRIPTION

Position Title: Urgent Care/ Float Medical Receptionist

Reports to: Operations Manager

Position Overview

The incumbent will be responsible for providing excellent patient care by answering all incoming telephone calls from patients, booking appointments, taking messages including prescription renewals, recording verbal reports, and billing patients for services provided including accepting payments for same. The position will also provide follow-up on any messages related to the patients as instructed by physicians. The incumbent may occasionally be required to facilitate patient flow by escorting patients to exam rooms; and booking referrals or tests.

For Urgent

Care, the incumbent will also be responsible for patient vitals, urine dip testing, medical instrument cleaning and exam room witness assistance.

Duties and Responsibilities

· Act as liaison between physicians and patients

· Answer phones and direct calls expediently

· Book appointments using computerized medical records system maximizing available time allotments

· Greet patients upon their arrival; update patient information

· Confirm accuracy of Health Card information for every patient

· Record clear, concise and detailed messages

· Call back repeat prescription renewals as instructed by physicians

· Invoice patients for services provided and obtain payment for same

· Follow all privacy protocols and maintain confidentiality of patient information

· Notify nurses of required duties i.e. injections to be given, telephone calls

· Record or obtain test results as requested by physician or nurse

· Call patients with INR changes

· Prepare day list(s) for physician(s) and nurse(s)

· Maintain security of reception and waiting room area, i.e. closing and locking doors, shutting down computers, closing windows, setting security system

· Train and supervise new reception staff





· Assist with any other task deemed necessary for the efficient operation of the medical clinic

· Urine dip procedurals, accurate reading of tests

· Patient vitals including height, weight, blood pressure, temperature and O2 monitoring

· Cleaning of medical instruments

Qualifications and Relevant Experience:

· Education: Medical Office Admin diploma or related education

· Experience: Minimum of six months’ experience working with computer programs/systems to include keyboarding; experience with multi-line telephones, fax machines and photocopiers.

· Skills: Excellent interpersonal skills; minimum keyboarding rate of 50 w.p.m.; basic mathematical skills; excellent oral and written communication skills.

· Knowledge: Knowledge of medical and pharmaceutical terminology is beneficial. Basic first aid knowledge and CPR is beneficial.

· Approaches/Qualities: Customer-service oriented; versatile/adaptable; organized; ability to manage a variety of tasks simultaneously in a fast-paced environment; ability to work without direct supervision; ability to work effectively as part of a team; ability to handle pressure.

· Physical Demands: Prolonged sitting; reaching; moderate lifting; opening and closing file drawers.

Medical Associates of Port Perry is committed to providing a safe, healthy, and inclusive work environment. We are committed to creating an equitable environment where differences are valued and everyone has the opportunity to belong and thrive. We welcome and respect the diverse identities, backgrounds, perspectives and lived experiences of our employees and communities, including 2SLGBTQI+ people, Indigenous Peoples, racialized people and people with disabilities.

Accommodation is available on request at the emails above for candidates taking part in all aspects of the selection process.

Job Type: Part-time

Pay: $23.57-$25.05 per hour

Benefits

- Company events
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Medical Receptionist - Urgent Care Receptionist/ Float Part Time (Port Perry)
🏢 Medical Associates of Port Perry
📍 Port Perry