Support Ashby’s high-touch customer experience by combining strategic customer guidance, product expertise, and scalable portfolio management.

As part of Ashby’s High-Touch Customer Success team, you will serve mid-market and growth-stage organizations. You will manage approximately 60 customers while developing relationships with diverse stakeholders. The role emphasizes adoption, engagement, retention, customer voice, and continuous improvement.

Key Responsibilities:

- Build trusted partnerships across diverse customer stakeholders
- Support adoption, retention, and growth through customer engagement
- Create customer “aha” moments through tailored teaching
- Provide customer perspective to internal product stakeholders




- Improve Customer Success processes through data and iteration

Requirements:

- Strong track record in B2B SaaS Customer Success
- Experience managing portfolios exceeding $1.5M in total ARR
- Explicit communication and precise questioning skills
- Ability to prioritize effectively across varied customers
- Interest in continuous improvement and data-informed work

Bring scalable customer partnership, thoughtful prioritization, and product learning to Ashby’s expanding High-Touch Customer Success function.

📌 High-Touch Customer Success Manager (Canada)
🏢 Ashby
📍 Canada