Provide technical claims expertise at Intact, combining critical thinking, client focus, and formal writing with a hybrid work model. French and English are required.

This Senior Advisor, Customer Experience role supports Claims through complex file research and expert-led advice. You will prepare professional position letters, briefing notes, and case studies while identifying process improvements. The position also addresses social media inquiries and strategic projects.

Key Responsibilities:

- Conduct in-depth factual research across business units
- Support clients with expert technical claims advice
- Write detailed correspondence explaining company positions
- Identify team process and efficiency improvements
- Contribute to strategic initiatives based on business needs

Requirements:

- College Diploma in Insurance or equivalent experience
- Claims Adjuster certificate covering Personal and Commercial lines
- At least five years’ Claims Adjuster experience
- Solid critical thinking and decision-making abilities
- Superior oral and written communication skills

Use insurance knowledge, analytical investigation, and technical communication to strengthen client outcomes within Intact’s growing Claims team.

📌 Senior Insurance Claims Technical Advisor (St-Hyacinthe)
🏢 Intact
📍 St-Hyacinthe