Improve IDC performance through communication, conflict resolution, and change enablement at Intelcom | Dragonfly. Engage partners, stations, and leaders across operations.

As an IDC Business Partner, you maintain transparent communication about policies, tools, services, expectations, KPIs, and compensation models. You address partner concerns constructively, facilitate performance reviews, document interventions, and escalate follow-up actions when required. Your operational perspective supports collaboration, compliance, quality, capacity, training, and successful adoption of new technologies and initiatives.

Key Responsibilities:

- Maintain regular communication with IDC partners and stakeholders
- Address questions, concerns, and grievances constructively




- Execute IDC performance reviews and realize follow-up actions
- Challenge quality and capacity gaps with relevant solutions
- Communicate and train partners on policies and tools

Requirements:

- Strong communication and influence capabilities
- Conflict-resolution and negotiation skills
- Skilled judgment in compliance-related situations
- Ability to monitor KPIs and document action plans
- Strong team-player and relationship-building abilities

Apply communication, performance management, and change-enablement skills to strengthen IDC collaboration and operational results for Intelcom | Dragonfly.

📌 IDC Operations Performance Partner (Moncton)
🏢 Intelcom
📍 Moncton