Coordinate intensive case management for clients experiencing mental health challenges at CMHA York Region. Work includes office, community, and client-home settings.
This full-time Case Manager follows Ontario Ministry of Health and Long-Term Care standards while supporting Housing First clients. You will assess needs, facilitate referrals, strengthen independence, and address client concerns through effective listening. The role reports to the Manager, People and Teams and may support Adaptable Support, ACTT, or Case Management programs. Extensive regional travel and occasional evenings or weekends are required.
Key Responsibilities:
- Maintain caseloads according to intensive case management standards
- Perform comprehensive client assessments and address identified needs
- Facilitate access to resources, supports, and community integration
- Respond appropriately to trauma-related symptoms and referral needs
- Maintain confidentiality while communicating requirements and limitations
Requirements:
- Four years’ experience with a degree or six with diploma
- Registration with OCSWSSW or a regulated health-profession body
- Knowledge of Housing First and mental health reform principles
- Ability to maintain boundaries, confidentiality, and emotional regulation
- Current Vulnerable Sector Screening and Canadian Full G licence
Develop client-directed goals and practical supports through intensive case management, Housing First, and collaborative community-based service.