Work with Cencora’s Innomar Strategies as a bilingual healthcare caseworker, supporting patients, clinics, and pharmaceutical programs across Canada.
This full-time, 12-month contract focuses on case-management methods within patient and provider support services. You will act as a key contact, manage program calls, document activities, and contribute to market research involving healthcare professionals and patients. Medical or pharmaceutical experience is an asset.
Key Responsibilities:
- Act as primary contact for assigned patient caseloads or clinics
- Manage program calls and conduct required outbound communications
- Support market research with healthcare professionals and patients
- Provide feedback on protocols, databases, and processes
- Help train current caseworkers through observation and call monitoring
Requirements:
- High school diploma, GED, or equivalent experience
- Two-plus years in related support or coordination fields
- One year of customer service experience required
- French and English bilingualism required for customer contacts
- Proficiency with Microsoft Office programs and company systems
Use bilingual service, healthcare coordination, and case-management capabilities to support Innomar Strategies patients and clinical partners.