Support OEM warranty programs with claim review and entry assistance at MSX, working primarily remotely from Metro Detroit and surrounding areas. Accuracy is essential.
As an Automotive Warranty Specialist and Administrator, you will guide internal staff, dealers, and OEM personnel through claim entry issues. You will inspect dealer-submitted claims, contact fleet customers about high-value claims, and respond to rejected-claim questions. The position also supports documentation and program reporting.
Key Responsibilities:
- Provide claim entry expertise to dealers and OEM personnel
- Contact fleet customers about claims exceeding specified values
- Respond to rejected-claim questions by phone or email
- Document claim entry procedures and reference materials
- Prepare basic program reports for operational tracking
Requirements:
- Three to five years of claims experience required
- OEM claim entry experience required
- Warranty coverage review experience required
- Accuracy, detail orientation, and robust follow-up skills
- Ability to balance changing priorities and provide status reports
Bring OEM claims administration, dealer support, and warranty documentation experience to MSX’s primarily remote automotive programs.