Strengthen customer retention and service relationships as an Account Manager supporting Waste Connections of Canada’s commercial accounts.

This customer-focused position maintains an existing book of business while prospecting new accounts and contacts. The Account Manager addresses inquiries, provides solutions, and cultivates relationships that help control district churn. Solid communication, CRM follow-up, and service analysis support positive customer experiences and business growth.

Key Responsibilities:

- Maintain fruitful relationships with existing customers
- Address inquiries promptly and ensure positive experiences
- Develop prospective account and key contact lists
- Record customer intelligence for future follow-up
- Build sales through nearby company outreach

Requirements:

- Excellent written, verbal, and listening skills
- Knowledge of Microsoft Office applications
- Knowledge of AI tools is an asset
- Sales courses in Strategic Selling and Negotiation
- Frequent driving ability and successful MVR check

Combine customer retention, service improvement, and sales prospecting to support Waste Connections of Canada clients and growth.

📌 Customer Retention Account Manager (Ottawa)
🏢 Waste Connections of Canada
📍 Ottawa