Lead observability strategy at EDC with Dynatrace, telemetry, and hybrid work available from Ottawa or designated Community Hubs.

As Product Owner of the Monitoring and Observability Foundation Service, you will shape service capabilities, governance, and effectiveness. Your work connects enterprise architecture with technology and business stakeholders. The position covers monitoring platforms, event management, integrations, and operational practices across on-premises, hybrid, cloud-native, and SaaS environments.

Key Responsibilities

Own the observability service strategy, roadmap, governance, and backlog

Advance logs, metrics, traces, dependencies, and actionable insights

Oversee Dynatrace platform health, access, lifecycle, and costs

Guide ServiceNow Event Management and ITSM integrations





Manage vendors, contracts, licensing, performance, and escalations

Requirements

Seven years in monitoring, observability, IT operations, or related disciplines

Degree or diploma in technology, engineering, or related field

Product, service, or platform ownership experience

Experience translating strategy into roadmaps, backlogs, and capabilities

Solid analytical, communication, facilitation, and stakeholder-management skills

Bring enterprise observability, Dynatrace, ServiceNow, and roadmap leadership to EDC’s technology operations service.

📌 Observability Product Owner EDC (Montreal)
🏢 Export Development Canada | Exportation et développement Canada
📍 Montreal