Operational excellence drives this Softchoice management chance focused on Microsoft Licensing Operations. Improve workflows, tools, controls, and team performance. The Manager, Operational Excellence leads people and operating practices across Microsoft licensing transactions.

You will establish priorities, clarify ownership, improve documentation, support automation, and maintain effective reporting. The position combines team development with continuous improvement, stakeholder partnership, governance, and execution for commercial, public sector, and education business.

Key Responsibilities

- Lead practical improvements to workflows, controls, reporting, and tools
- Partner with IT on requirements and system changes
- Test, document, communicate, and support process adoption
- Maintain scorecards, process documentation,



decision records, and audit evidence
- Build stakeholder alignment across Microsoft and internal teams Requirements:
- Progressive operational experience of at least three years
- People leadership involving coaching and talent development
- Experience managing complex, high-volume transaction operations
- Knowledge of quoting, ordering, renewals, and contract processing
- Post-secondary education or equivalent relevant experience Use operational excellence, stakeholder management, Microsoft licensing knowledge, and process improvement skills to strengthen Softchoice’s business execution.

📌 Operational Excellence Manager Microsoft (Toronto)
🏢 Softchoice
📍 Toronto