Operations, Logistics & Customer Service Coordinator

MNG International Inc.

Location: Oshawa, OntarioJob Type: Full-time, PermanentWork Location: On-sitePay: Starting at $25.00 per hourSchedule: Monday to Friday, with flexibility based on business requirementsPosition Status: Active vacancy - hiring immediately

About MNG International Inc.

MNG International Inc. is a growing importer, wholesaler and distributor of dehydrated vegetables, spices, herbs and food ingredients, serving food manufacturers, distributors, foodservice companies and retail businesses across Canada and the United States.

We work with international suppliers, customs brokers, transportation companies, warehouses and customers across North America.

We are looking for a dependable, organized and hands-on Operations, Logistics & Customer Service Coordinator who can manage multiple responsibilities and help keep our daily operations running smoothly.

This is a versatile position suited to someone who enjoys a busy work environment, takes ownership of tasks and can work independently without constant supervision.

Key Responsibilities

Order Management & Customer Service

- Receive, review, enter and process customer purchase orders accurately.
- Confirm product availability, pricing, quantities, delivery addresses and requested shipping dates.
- Prepare order confirmations, invoices, packing lists and related documentation.
- Respond promptly and professionally to customer emails, telephone inquiries and order requests.
- Follow up on pending orders, backorders, shipment delays and customer concerns.
- Coordinate with sales, purchasing, QA and warehouse teams to complete orders on time.
- Maintain accurate customer records and order documentation.

Logistics, Freight & Customs Coordination

- Obtain and compare freight quotations for local, LTL, FTL, parcel and cross-border shipments.
- Coordinate transportation bookings, carrier pickups, deliveries and shipment tracking.
- Communicate with freight forwarders, customs brokers, transportation providers and third-party warehouses.
- Prepare and organize commercial invoices, packing lists, bills of lading and routine customs documentation.
- Assist with Canada–US cross-border shipments, imports and exports.




- Monitor inbound containers, shipment arrivals and delivery schedules.
- Follow up on customs clearance, missing documents, freight discrepancies and transportation issues, escalating matters requiring specialist review.

Warehouse & Inventory Coordination

- Communicate daily order requirements and shipping priorities to warehouse employees.
- Coordinate picking, packing, pallet preparation and dispatch schedules.
- Maintain inventory records and monitor stock availability.
- Investigate inventory discrepancies and coordinate stock adjustments through approved procedures.
- Assist with receiving shipments, inventory reconciliation and warehouse documentation.
- Coordinate with third-party warehouses in Canada and the United States.
- Help maintain organized and accurate operational records.

General Administration & Team Support

- Assist with purchase orders, vendor communications and supplier follow-ups.
- Support basic accounts receivable and accounts payable administration.
- Review freight invoices and report billing discrepancies.
- Maintain Excel spreadsheets, reports and operational tracking systems.
- Assist other departments with customer requests, shipment documentation and urgent administrative work.
- Identify recurring operational problems and recommend practical improvements.
- Take on additional related responsibilities as business needs evolve.

Qualifications & Experience

Required

- Minimum 2 years of experience in operations, logistics, order management, customer service, supply chain coordination or a related field.
- Strong organizational skills and ability to manage multiple tasks and deadlines.
- Excellent written and verbal English communication skills.
- Proficiency in Microsoft Excel, Outlook, Word and general office applications.
- Strong attention to detail when handling orders, quantities,



pricing and shipping documents.
- Ability to work independently, prioritize urgent tasks and follow through until completion.
- Comfortable communicating with customers, warehouse staff, carriers and suppliers.
- Strong problem-solving skills and a professional, customer-focused approach.

Preferred

- Experience in food distribution, wholesale, manufacturing, importing or exporting.
- Familiarity with freight booking, customs documentation and Canada–US shipments.
- Experience coordinating LTL, FTL and warehouse deliveries.
- Knowledge of inventory management and order-processing systems.
- Familiarity with commercial invoices, bills of lading and shipping documentation.
- Experience working with third-party logistics providers.

What We Are Looking For We are looking for someone who is willing to take ownership of their work and help wherever needed.

The ideal candidate is

- Reliable, responsible and detail-oriented.
- Comfortable handling several priorities during a busy day.
- Quick to learn new systems and procedures.
- Able to communicate clearly and follow up without repeated reminders.
- Comfortable working directly with management, customers and warehouse employees.
- Willing to assist across operations, logistics, customer service and administration.
- Proactive in identifying problems and helping resolve them.

Compensation & Employment

- Starting pay: CAD $25.00 per hour
- Full time, permanent position.
- Onsite work in Oshawa, Ontario.
- Opportunity to develop broader experience in operations, logistics, customs coordination and supply chain management.
- Employment terms and statutory entitlements in accordance with applicable Ontario employment standards.

How to Apply Please submit your resume through Indeed, highlighting your experience with customer orders, logistics, warehouse coordination, inventory and administrative responsibilities.

Candidates selected for an interview may be asked to complete a short, job-related practical assessment.

MNG International Inc. is an equal opportunity employer. Accommodation is available during the recruitment process upon request.

Pay: Up to $25.00 per hour

Work Location: In person

📌 Operations, Logistics & Customer Service Coordinator (Oshawa)
🏢 MNG INTERNATIONAL
📍 Oshawa